Customer Service Human Resources

Joshua Petry

Home 937-***-**** **** Rooks Mill Lane

Cellular 937-***-**** Centerville, OH 45458

******@*****.***

Summary of Qualifications

Professional manager with a background in business development, human resources, personnel management and store

operations. Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and

motivate personnel of all levels. Committed to excellence, demonstrated ability to communicate and interact

effectively with senior management, associates and customers.

Professional History

Museum Install Crew 2010 to 2011

Exhibit Concepts Vandalia, Ohio

Construction related responsibilities associated with the construction and opening of the Computer History Museum in

San Jose, California. and a Visitors Center in Frederick, Maryland.

General Manager 2009 to 2010

Rave Motion Pictures Dayton, Ohio

Managed day-to-day operations for multi-million dollar movie theater and entertainment facility including a cafe and a

bar and grill.. Responsibilities included budget and budget forecasting, cash handling, payroll, purchasing, customer

service, supervision of a management team of 10 and service staff of over 100, building maintenance and upkeep,

vendor relations, hiring, training new employees, employee development, inventory, inventory control, sales and

customer service.

Managing Director 1989 to 2009

National Amusements, Inc. Dayton, Ohio

Managed day-to-day operations for multi-million dollar movie theaters and entertainment facility including a cafe and

a bar and grill. Supervised a management team of 12 and 100 plus service staff. Responsible for budgets, purchasing,

payroll, hiring, employee training and development, inventory and inventory control, special events including catering,

building upkeep and maintenance, customer service, cash handling, bookkeeping, accounts payable, vendor relations

and media liaison

Career Summary

21 years of experience in business management, budget preparation, human resources, payroll, financial analysis and

management, profit and loss responsibility, sales and sales forecasting, strategic planning, customer service, employee

supervision and development, marketing, merchandising, vendor relations, building maintenance and upkeep, and

related administrative duties. Well-developed communication skills demonstrated through successful interaction with

customers and staff, production of detailed written sales and budget reports and projections, and the ability to establish

and maintain professional relationships. Responsible for multiple construction projects including the opening of two

new locations. Several years of safety training experience including platform lifts. T.I.P.S and ServSafe trained.

Education

1990

Sinclair Community College Dayton, Ohio

General course studies.

H.S. Diploma 1989

West Carrollton High School West Carrollton, Ohio

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