Customer Service Project Manager

GRACE FIDES SARONA-IBANEZ

**** ********* *****, ***. * Union City, CA USA 94587

Contact Number: 1-408-***-****

Email Address: **************@*****.***

**********@*****.***

EDUCATIONAL BACKGROUND:

COLLEGE : Graduate of Bachelor of Arts Major in Communication Arts

Colegio de San Juan de Letran

151 Muralla St. Intramuros Manila, Philippines

2005-2009

HIGH SCHOOL : JOSE RIZAL UNIVERSITY

Shaw Blvd., Mandaluyong City, Philippines

2001-2005

GRADE SCHOOL : Tomas Earnshaw Elementary School

Punta Sta. Ana, Manila, Philippines

1995– 2001

WORKING EXPERIENCES:

TELUS INTERNATIONAL PHILIPPINES

June 2009 – December 2010 (1 year and 8 months)

• Customer Service Representative – Frontline Customer Support for Canada base mobile service provider. Provide immediate assistance regarding general care, product or service sales and conduct troubleshooting concerning the clients mobile handset.

RESULTS COMPANIES INC.

December 2010 – January 2013 (2 years and 1 month)

• Phone Screener/ Sourcing Associate – Conduct initial phone screening and invite prospect candidates for agent level position. Responsible in assisting Sourcing Lead/Manager to generate leads and conduct sourcing initiatives to meet weekly ramp requirements.

(3 months)

• Recruitment Associate – Conducting Initial Interview for agent level position. Perform thorough reference check to each candidate and assess primarily communication skills.

(3 months)

• Recruitment/ Sourcing Specialist – Responsible on monitoring successful end-to-end recruiting tasks from leads generation to class endorsements; Assess candidates’ communication, behavioral and motivational fit for desired position from agent level – supervisory level; At task to schedule and source non agent and support levels ; ensure to meet or go above and beyond recruiting requirements and deliverables.

(1 year and 7 months)

ACQUIRE ASIA PACIFIC PHILIPPINES

January 2013 – August 2014 (1 year and 7 months)

• POC Technical Recruitment Specialist – Leading end to end recruiting procedures from leads generation to training endorsements for a technical account for an Australian Base Company. Responsible to assess behavioral and technical skills for potential agent specialist to handle client concern mainly technical issues.

• POC Recruitment Specialist for Pioneer Sales Campaigns – Handles pioneering campaigns for all Sales Accounts across sites. Responsible in leading and conducting sourcing strategies, programs and events that would generate leads and would keep a good pipeline of potential candidates for Sales Campaigns across sites. Identifying success factors and work ethics of each candidates including character traits, teamwork skills, motivators, ability to handle failures and successes, and the ability to handle change or stress.

*ADDLIB DANCE COMPANY December 2010 – 2014 (4 years)

• Performer / Dance Artist -2010-2012 - Senior member of *ADDLIB, a Philippine Dance Crew who performs regularly on Philippine local channel, GMA 7 noontime shows includes (Party Pilipinas, Protégé Battle for the Big Break and Eat Bulaga, Sunday All Stars); Performs on various local artists’ concerts, corporate shows and events.

• Performer/Project Manager 2012-2014 –Aside from being a performer, I spearhead events and lead our crew on logistics during fundraiser events, shows, corporate events, competitions and Crew Dance Concerts.

PERSONAL PROFILE:

BIRTHDAY : April 3, 1989 BIRTHPLACE : Manila, PH

AGE : 25 years old SEX : Female

HEIGHT : 5’3” WEIGHT : 125 lbs.

CIVIL STATUS : Married

CONTACTED IN CASE OF EMERGENCY: Earl Patrick Ibanez

ADDRESS AND CONTACT NO.: 2201 Medallion Drive Apt 1 Union City California

USA 94587

CHARACTER REFERENCES:

Francis Joaquin – Former Recruitment Director, Results Companies Inc.

*******.*******@*****.***

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