Customer Service Administrative Assistant

Objective:

Seeking an opportunity to add value in an organization by contributing my

experience which includes working directly with clients providing excellent

customer service, great organizational skills and a team player, while

seeking avenues to grow professionally

Qualifications:

Work directly with clients, understanding needs and providing the highest

level of customer service to ensure superior customer satisfaction.

Excellent communication skills, ability to work well under pressure to meet

deadlines and maintain strong interpersonal work team relationships.

Work Experience:

Administrative Assistant - Purchasing/Inventory Specialist

Action Tickets, Berkeley, California November 2009 -Present

. Responsible for the accountability of all tickets for sale such as

sports, concerts, shows and other events.

. Administer the fulfillment/shipment of all tickets sold ensuring that

orders are shipped correctly.

. Reconcile purchase orders against ticket sales to ensure the company

will only pay for actual tickets sold

. Monitor inventory closely during peak season to make sure that

inventory is cleared to avoid double selling.

. Coordinate with accounting to verify purchase orders and payables

prior to payment of invoices.

. Answer phones for team of sales consultants, provide administrative

support by preparing correspondence, run reports, open mail, scan

documents and distribute

Administrative Assistant

All Your Water Needs, Metro Manila, Philippines March 2009-September 2009

July 2004 through August 2009

. In charge of daily orders and prepare schedule for deliveries of

bottled water

. Review and audit daily delivery sheets for billing and collections

. Reconcile collections from deliveries and prepare daily deposits

. Actively involved in the development of a business plan to gain market

share.

. Answer phone calls, filing, process mail/faxes, monitor office

supplies, providing high level of customer service.

. Knowledge of Word, Excel, Internet and QuickBooks

. Established efficient procedures ensuring the highest level of quality

control for testing the water purification methods.

Travel Consultant/Sales Representative

East Bay Travel, Berkeley, California

June 1987 through December 1995

. Handled incoming calls and walk in clients for their travel plans

. Attended to all local tour packages in the Bay Area

. Lead agent in completing business and leisure travel packages for

clients.

. Provide first-class service to ensure the highest quality of customer

service.

. Arrange all necessary documentation required for passport and visa

renewals. Verify and audit applications to ensure accuracy and

streamline the process.

. Liaison for loan provider in processing a "fly now pay later" program.

Reviewed and audited loan applications, verified employment and other

pertinent information required.

Ruby Salcedo

1018 North Shelter Bay

Hercules, CA 94547

Home: 510-***-****

Cell: 510-***-****

************@*****.***

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