Customer Service Manager
Resume:
Debra Reid
P O Box ******
Auburn Hills MI ***** 0623
*********@***.***
248-***-**** MOBILE
Objectives
Seeking challenging position in customer service where my years of
progressive experience can add value to the industry. To aid in
promoting growth within a team and utilize my expertise in the
customer service environment. This position should have many
opportunities for a dedicated individual with the leadership abilities
needed to advance.
Education
1979 1983 General Studies, Ripley High School, Ripley, Tennessee
1983 1985 General Studies, Middle Tennessee State University,
Murfreesboro, Tennessee
Experience
2003 – Present Facilities Coordinator
Valeo, INC. Auburn, Hills, MI
Interfaced with service vendors, support associates, and
•
external department personnel, as needed, to resolve difficult or
on going concerns.
Managed resources and projects simultaneously with regard to
•
priority.
Identified and handled sensitive or confidential documents and
•
shipments.
Utilized trouble shooting skills effectively to address clients’
•
needs.
Evaluated incoming phone calls and addressed requests in a
•
timely manner.
Initiated photo recognition for all team members with direct
•
access to the facility.
Coordinated and provided daily security data to the Facilities
•
manager.
Performed various admin related tasks; direct mailings, booking
•
conference rooms.
1995 – Present Guest Services Hostess,
Palace Sports and Entertainment, Auburn
Hills, MI
Provided assistance to guests upon arrival and departure of
•
venue.
Evaluated guests concerns, resolved and documented final
•
resolution of client encountered problems to Guest Services
Manager.
Demonstrated interpersonal and teamwork skills while providing
•
client satisfaction.
Identified proper approaches based upon the various client
•
concerns.
Analyzed safety measures to ensure least amounts of impact to
•
client.
Researched guests concerns, resolved and documented final
•
resolution of client encountered problems to Guest Services
Manager.
Demonstrated interpersonal and teamwork skills while providing
•
client satisfaction.
Identified proper problem solving approaches based upon the
•
various client concerns.
Analyzed safety measures to ensure least amounts of impact to
•
client.
Letter of Recommendation
Palace Sports and Entertainment
References
Available upon request.
Contact this candidate