Customer Service Manager

Hamame A Dentamo

**** ****** ****, *********, **, Cell: 786-***-****, e-mail: *********@*******.***

Your Name

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To obtain a full-time position in the field of Software Information System and Mathematics using my

Objective experience in data management, web development and programming and to gain experience and

knowledge by working with professionals.

The University of North Carolina at Charlotte, Charlotte, NC May 2011

Education Bachelor of Arts in Mathematics Minor in Software Information System

Major GPA: 3.0/3.0

Dean’s List Spring 2009

Central Piedmont Community College December 2007

Computer Science I, II IT Infrastructure I: Design & Prac

Related Coursework

Human – Computer Interfaces Web based Application Developmen

Experienced in HTML, CSS, C++, Java, JavaScript

Languages

Windows, Linux

Operating

System

Proficient in Microsoft Word, Excel, and PowerPoint

Software Familiar with Photoshop, Dreamweaver, and Joomla

Data Manager Assistant September 2010 –

Related March 2011

University of North Carolina at Charlotte, Charlotte, NC

Experie

• Worked closely with the department’s Data Manager and Director of Information System in data

nce

projects related to the recent conversion of legacy data to the Banner Advancement system, as

well as ongoing data updates.

• Responsible for reviewing materials for correctness before it is placed into the production

system.

Web Developer August 2008 – September

2010

University of North Carolina at Charlotte, Charlotte, NC

• Worked with HTML and content management systems of Drupal and Joomla in creation and

updating of university websites.

• Managed information and website content for up to 5 -10 departments .

• Worked closely with University offices to ensure user satisfaction.

Additional Cashier January 2009 – Present

Standard Parking, Charlotte, NC

Experie

• Utilize quality customer service orientation, receive payment from customers for parking services

nce

and facilitates.

• Help with traffic flow.

Graduate School Assistant January 2008-

April 2008

University of North Carolina at Charlotte, Charlotte, NC

• Operated copy machines and other office equipment.

• Created Word and Excel documents and organizing student’s files.

Cashier and Room Service Server March 2005 – June 2008

Hilton Charlotte Center City, Charlotte, NC

Adam’s Mark Hotel, Charlotte, NC June 2003 – March 2005

• Responded to all guest needs and requests in a timely and professional manner

• Answered department telephones, taking and delivering orders and preparing and presenting

guest checks.

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