Quality Assurance Process Improvement

Pamela J. Smith

***** ***** **, **** *** ( Chatsworth, CA 91311 ( Cell: 818-***-**** (

*************@*****.*** ( Page 1

Qualifications for CVMM Analyst position

Profile

Dedicated and detail-oriented professional offering more than 20 years of

global experience developing, implementing, and managing enterprise-wide

process improvements to promote corporate growth. Creative and results-

driven leader with a proven track record of leveraging superior

organization, decision making, and problem solving abilities to lead

productive teams and resolve complex issues. Works well under pressure

both individually and collaboratively to deliver goals on time while

surpassing expectations. Strategic planner adept at developing and

maintaining solid relationships with colleagues and clients. Possesses

integrity and dynamic communication, coaching, motivational, and

interpersonal skills. Areas of expertise include:

Project Management Quality Control Needs Analysis

Product Development Change Management Team Facilitation

Lifecycle

Software Regulatory Compliance Risk Management

Development/Management

Pamela J. Smith

11552 Poema Pl, Unit 203 ( Chatsworth, CA 91311 ( Cell: 818-***-**** (

*************@*****.*** ( Page 2

Key Highlights

. Contributed to saving $5M for IBM's software release activities by

specifying requirements for an AN/UYK-43 memory database and REXX execs,

which created a program that was utilized for AN/BSY-1 and other AN/UYK

computer contracts.

. Secured a key contract for IBM due to successfully presenting a VME-bus

display demo to the US Navy.

. Ensured successful enterprise-wide appraisal of Visteon Corporation's

software and support organization against the Capability Maturity Model

Integration (CMMI) Level 2 and 3 criteria, both internally and as part of

the formal SCAMPI (Standard CMMI Appraisal Method for Process

Improvement) B and A teams. Led internal gap analyses and process

definition/deployment activities.

. Led Visteon Corporation's Engineering Process Improvement team in

defining and deploying processes to engineering community.

. Successfully improved quality by spearheading the definition and

deployment of the Product and Quality Assurance Audit procedures in

Visteon Corporation. Created and deployed audit team member training to

ensure engineering vision was met. Managed software engineering audit

activities. Ensured company-wide processes were compliant to CMMI and

ISO process models.

. Co-led process improvement activities leading to successful ISO 9000 and

SW-CMM Maturity Levels 2 and 3 for the software electronics organization

of Ford Motor Company, involving the sites in Michigan, Japan, and India.

. Led efforts to successfully obtain customer-required Capability Maturity

Model Integration (CMMI) improvements resulting in CMMI Maturity Level 3

in 2009 for Canoga Park, California and 2010 for Huntsville, Alabama -

both Pratt & Whitney Rocketdyne locations. Managed/conducted/facilitated

internal gap analysis activities and appraisal preparation activities and

served as an appraisal team member on the externally-led SCAMPI B and

SCAMPI A appraisal teams in 2009 and 2010.

. Ensured PWR generated process documents, e.g., Workflow Maps, Activity

Pages and Work instructions were CMMI Maturity Level 3 compliant. Worked

with project and organizational process document authors to address CMMI

gaps.

. Trained, coached, and mentored Visteon Corporation's engineering

personnel both remotely and on-site at Shanghai, China and Chihuahua,

Mexico on software engineering processes. Led global process

improvement/update team, which tailored and released to the Visteon

process website, Chihuahua current-model processes to meet Chihuahua and

corporate needs.

Career Track

Pratt & Whitney Rocketdyne 2008 to current

Engineering Process Specialist

. Led and managed the software organization Standard CMMI Appraisal Methods

for Process Improvement (SCAMPI) initiatives, including mentoring,

reviews and gap analyses of affected materials and personnel.

. Developed templates, standards, guidelines and training materials for

Pratt & Whitney Rocketdyne's engineering process document database.

. Reviewed PWR's draft process documents against the CMMI Maturity Level 3

requirements. Provided gap analysis to document authors. Worked with

authors, as requested, to address CMMI and other gaps in their process

documents.

. Trained and oriented engineering personnel in understanding and

implementing their standard process requirements, process database, and

process tailoring desires.

. Internally audited engineering activities at Pratt & Whitney Rocketdyne

Pamela J. Smith

11552 Poema Pl, Unit 203 ( Chatsworth, CA 91311 ( Cell: 818-***-**** (

*************@*****.*** ( Page 3

Visteon Corporation 2000 to 2007

Senior Process Engineer

. Led Visteon Corporation's Engineering Process Improvement team, and

spearheaded process improvement efforts involving several process

methodologies (SW-CMM, CMMI -Capability Maturity Model Integration, ISO

9001), leading to successful ISO, SW-CMM and CMMI appraisal achievements.

. Spearheaded a process improvement engineering effort, which was over 50%

of the process improvement budget. Managed budgets and quality assurance

activities.

. Implemented process improvement requests to meet corporate objectives and

key project needs.

. Devised, launched, and oversaw organizational processes and training

strategies for engineering personnel preparing to join the engineering

process group.

. Managed, mentored, and coached development teams, which were selected to

pilot and/or deploy selected process improvement initiatives.

. Established and directed procedures for auditing engineering and product

development processes.

. Developed auditor selection criteria and presented to senior management

for approval; trained auditors, engineers, and managers on audit

procedures.

. Led offsite training mentoring working sessions with software engineers

and managers at Shanghai, China and Chihuahua, Mexico sites. Ensured

Chihuahua tailored processes met CMMI intent and were released.

Ford Motor Company 1996 to 2000

Product Design Engineer

. Created and directed quality assurance and software process

development/deployment initiatives.

. Co-managed software process improvement and assessment efforts.

. Trained and mentored software engineers, managers, and quality assurance

auditors on released software development processes.

. Served as an SW-CMM assessment team member.

. Managed process improvement and quality assurance personnel.

Computer Horizons Corp 1993 to 1996

Contractor/Product Design Engineer

. Oversaw Jaguar X100 software initiatives, including developing and

conducting software integration test cases.

. Managed the software team and ensured system specifications were

understood and properly implemented.

. Served as the peer review leader/administrator, created peer review

procedures, and required usage by team during software document reviews.

. Audited electronics software products/processes, established requirements

for future auditors, and implemented processes to ensure improved quality

auditing.

IBM Senior Software Project Manager

Prior to 1993

Credentials

M.A./B.S., Mathematics, University of Detroit-Mercy

Member, southern caliiformia Software Process Improvement Network

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