Customer Service Assistant
Resume:
Peter Feiveson
Croydon, PA 19021
********@*****.***
Objective: Looking to work in a leadership role, preferably in a hospitality/security related role. Proven
leadership, security and customer service ability. Process cases twice the pace of my colleagues, and am very
personable.
EMPLOYMENT EXPERIENCES
Educational Testing Service –Ewing, NJ
April 2008- Current
Test Center Administrative Investigator- titled as Test Security Specialist within ETS - Deal with the security and
integrity of test materials for ETS administrations. Communicate with test center supervisors and test takers
regarding test material issues, in addition to management related duties, which include overseeing the support staff.
Monitor and track the status of test material shipments made from UPS and other vendors to and from ETS.
Inventory and examine the condition of test material parcels. It is important for all parcels and enclosed materials to
maintain compliance with ETS’s standards. Every phone or in-person interview is handled with a customer service
approach.
Duties and Accomplishments:
1. Assist with various management related duties, which includes overseeing/advising the assistant and
temporary staff. This includes appraising, resolving complaints when necessary.
2. Conduct interviews with site supervisors and test takers when the test taker wrongfully takes the test
materials with them.
3. Acts as a liaison between test centers, transportation vendors, and ETS.
4. Process 1000+ cases per administration.
5. Multi-tasking between projects regularly while keeping good detail to every project.
6. Provide superior customer service, which includes resolving complaints.
7. Conduct Investigations for test centers that have been out of compliance with ETS procedures.
8. Inform Coordinators’ of being fined or suspended upon losing their test materials.
9. Communication regularly with other departments at ETS.
10. Informed that my work ethic is used as an example to my colleagues.
11. Visit test centers to observe, audit, and report when change is necessary.
12. Make innovative recommendations of program improvements for both my department and for the entire
company. This included discussions on implementing healthcare related facilities with the Vice President.
Educational Testing Service - Office of Testing Integrity, Ewing, NJ April 2008 – January 2013
Test Center Administrative Assistant Investigator- titled as Test Security Assistant within ETS- Ensured the security
of test materials for the Office of Testing Integrity at ETS. This was done through case processing of missing test
books and related items. Investigated, inventoried and interpreted the test center supervisors’ test material handling
and security procedures. This also involved advising upper management on issues of misconduct of materials to
help maintain test integrity, and acted as a liaison between domestic or international clients’ inquiries and ETS. This
work demanded that I treat every supervisor or coordinator with a customer service approach. The work also
involved the expert use of ETS’s various online systems.
Macy’s- Bensalem, PA November 2014- Current
Store Associate- Assistant with store duties as assigned in a seasonal role. Such duties include customer
service/sales, stocking of the clothing and shoe warehouses, store upkeep, inventory, use of the cash register and
more.
A-1 Limousine, Princeton, NJ January 2007 – April 2008
Chauffeur – Ensured safety transport of customers to and from the major airports within the Tri-State area of
NJ/NY/PA and completed required financial transactions. Proficient in the use of Book-Out database system
application:
1. Required knowledge and understanding of airport customer service functions.
2. Deciphered complex maps, good attention to detail.
3. Communicated with dispatch via the company cell phone.
4. Handled credit card and other financial transactions in person or by phone.
Princeton University Athletic Department, Princeton, NJ
March 2002- August 2005
Supervisor, Stephens Fitness Center – Managed the part-time staff to include hiring, training, and scheduling. Acted
as an available source of information to the more than 1000 patrons who came in on a daily basis. This often
included discussing matters in a sales-like atmosphere where the patron became the client. Responsibilities also
included assisting in the organization of various programs that were designed to encourage the university
community to get physically active. I assisted with the inventory and ordering of fitness supplies and equipment.
Coordinated clients’ training and safe use of equipment, provided client consultations, and scheduled plans and
programs. I also maintained confidential records, contracts, financial documents, and logs for each client.
Accomplishment:
1. Assisted in the creation of personal training programs.
2. Discovered innovative ways in money saving functions for the center, to include extending the life of
equipment.
CERTIFICATIONS/ORGANIZATIONS/INTERNSHIPS
Habitat for Humanity (Construction), Philadelphia, PA- Spring 2012- Winter 2014
Voice Box student at The Voice Box, Havertown, PA- Fall 2013
1. Learning voice-over and radio skills.
Volunteer Game Operations at Drexel University, Philadelphia, PA- Winter 2012
1 Assisted the manager and other staff with any related needs, to include learning all the functions of the
facility.
2 Assisted with ticket management.
Volunteer Strength and Conditioning Assistant at the University of Pennsylvania, Philadelphia, PA- Spring 2011
1. Worked with the coaches and student athletes, though mostly in an observational manner
Certified Personal Trainer with WITS (World Instructor Training Schools) - (10/17/10- 10/12)
CPR Certified- (12/28/10- 12/12)
Activities
Running club; reading biographies; Habitat for Humanity (Construction); Voice-over and radio work; Sports;
Chess; Theatre volunteer stage work; Hiking; Philadelphia Sport Social Club; Toastmasters International;
Coaching; Leading; Mentoring; Meet-up.com; retail store and call center experience.
Computer/Other Skills
Microsoft Office Applications including Word, Excel, Access, Outlook, PowerPoint, and the Internet. Type 50
wpm. Good on the phone and at reading complex maps, resume writing, retail store experience.
Education
Bachelor of Arts (BA) in Psychology, 2007 Rutgers, the State University of New Jersey
Concentrations in Environmental Science and Exercise Science and Sport Studies; Management Assessments-
ETS’s online training programs.
Contact this candidate