Sales Customer Service
Resume:
Nancy Crawford
Prunedale, CA 93907
*********@*****.***
Fifteen years experience in Domestic and International Contracts
Management. Created and implemented procedures and processes to ensure
quality contract management practices and achieve top customer service
satisfaction. Earned a reputation for team work and completing all projects
on time, on budget, and with minimal supervision. Collaborated extensively
with other departments to achieve company goals. Energetic, self-motivated
individual who achieves success through hard work, perseverance, and
creativity. Very strong communication and interpersonal skills. Proven
success driving multiple complex projects while managing staff. Available
immediately.
PROFESSIONAL EXPERIENCE:
O'Connor Construction Management, Inc.
4/2008 - 6/2009
Contracts Analyst -San Jose State University
Worked with internal clients to plan and schedule all necessary sourcing,
bids, RFP/RFQ, analysis, and documentation activities for many facility
projects and service needs. Administered and managed the bid solicitation
process for construction and professional services which involve the
preparation and solicitation of invitation for bid and RFP/RFQ packages.
Prepared and issued the actual documentation and supplemental information
to vendors. Acted as the primary point of contact for Bids, Bid-Walks,
RFQ/RFP's, addenda, and inquiries. Received and analyzed bids/proposals
Other responsibilities included acting as a resource on University contract
policy interpretation and ensured that the purchasing terms and conditions
set forth by the University's procurement Department are followed. Served
as focal point for communication with law, finance and business team
disciplines for resolution of contract issues and disputes.
Represented the University in its business and contractual responsibilities
under Contract. Developed and implemented an ongoing contract review
process. Developed and implemented a system for tracking and documenting
progress. Performed ongoing review of existing contract terms and
collaborated with clients to enforce performance in accordance with the
contract term. Maintained a database of all contracts and their
significant terms.
10/2005 - 4/2007
SanDisk Corporation
Contracts Manager
Provide contract management for advanced, large and complex programs and
represent the company in contractual communications with customers,
including terms and conditions, price incentives, relating pricing factors,
such as payment provisions, which minimize Company investment and necessary
supply and facilities contracts. Provide counsel to management regarding
proposed contract liability, terms and conditions and compatibility with
established company practices. Assure that proposals clearly define the
scope of work to be performed and are in consonance with the applicable
U.S. or foreign laws/regulations.
Management, editing and negotiation of service, sales and licensing
agreements, NDAs and other legal documents. excellent oral/written
communications, interpersonal, negotiation, facilitation, project
management, project planning, judgment, leadership, decision-making,
analysis and problem-solving skills
Strong experience in negotiating sales agreements, support agreements,
license agreements and RFP/RFQ RFIs. Excellent negotiator. Ability to
positively influence behavior of multiple stakeholders. Work well as a
team member, strong builder of rapport and trust with both internal and
external clients. High level of integrity and professionalism. Highly
organized, articulate and detail-oriented. Good understanding of business
law.
8/2002 - 8/2005
Apple Computer
Contracts Specialist
Manage, negotiate, draft and complete education contracts and bids. Prepare
and negotiate complex government, commercial, sales, distribution
agreements and software licenses with major corporations. Oversee daily
development and completion of worldwide service contracts for business
transactions and contract templates for new service offerings.
Respond to bid requests for education technology in U.S. schools.
Drive the implementation of the Apple Education Professional Services Group
who assess the technology needs of the Department of Education. Provide
support, and oversee training for district personnel on a new and unique
focus in education. Provided an on-going, long-term technology plan which
included a one-to-one laptop implementation.
Participate on special projects including: corporate transactions,
incorporation, dissolution, stock sales and acquisitions, shareholders'
agreements and other matters related to the same. Limited liability
companies including formation of member interest agreements, sales and
acquisitions, as well as operating agreements; partnership transactions
including formation and partnership interest agreements; management
agreements; employment contracts; consultation agreements; franchise
transactions; financing and loans, (including private) financial
institutions.
2/1995 - 8/2002
Business Objects Americas
Contracts Management & Administration
Manage protection and licensing of intellectual property. Work closely with
senior managers on intellectual property strategies and issues, along with
co-management of outside counsel. Advise, supervise and consult on
corporate procurement, partnerships, strategic collaboration proposals,
alliances, OEM and non-disclosure agreements to ensure legal compliance and
revenue recognition policies.
Provide guidance in complying with the UCC, the Uniform Computer
Information Transactions Act (UCITA) Uniform Electronic Transactions Act
(UETA) and the Economic Espionage Act (EEA).
Identification and implementation of business process improvements. Prepare
and negotiate complex government, commercial, sales, distribution
agreements and software licenses with major corporations. Oversee daily
development and completion of worldwide service contracts for business
transactions and contract templates for new service offerings.
Development and revision of contract formats, while providing legal support
for field sales and marketing operations in the Americas. Management and
administration of company insurance, escrow and internal audits.
Preparation of Contracts Management Handbook resulting in faster and more
effective sales closings.
Working knowledge of Federal Acquisitions Regulations; DFAR; UCC; NAFTA
regulations along with Program Control C/SCSC and EEO.
2/1994 - 2/1995
Intel Corporation
Developed computer system for tracking legal invoices from outside legal
vendors.
Provided consultation relating to financial costs control and reporting
requirements. Recovered substantial under-reported revenues. Streamlined
general ledger system, resulting in accurate and timely reporting of legal
fees and costs.
EDUCATION:
Santa Clara University
George Washington University
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