Customer Service Sales
Resume:
Amanda N. Lightle
Brandon, Florida 33511
******.*******@*****.***
OBJECTIVE
Seeking a position that would utilize and provide further career advancement. Preferably providing
opportunities for professional growth.
WORK EXPERIENCE
7/2010- Present Progressive Medical Inc. – Client Service Specialist
Westerville, Ohio
Coordinate changes in medical service’s with patient, vendor, pharmacy,
and/or insurance companies. Responsibilities include: Maintain daily detailed
HIPAA requirements, audit colleague’s queue management, independently
resolve escalated complaints or issues, process new and current medical
orders, distribute and adjust appropriate medical referrals, assist with training
of new hire associates, customer service, assign and delegate all medical
transportation aspects for future patient relations.
2/2008 to 7/2010 JP Morgan Chase - Senior Financial Service Advisor
Westerville, Ohio
Identified clients’ needs and recommended solutions on credit card accounts.
Responsibilities included: Identify, evaluate, and deescalate concerns as
needed with incoming/outgoing telephone calls, ensured compliance with
relevant corporate and regulatory guidelines, assisted with training module
material development, provided sufficient knowledge of policies and
procedures of a call center operation, offered sales for promotional tools,
provided exceptional customer service to develop engaged relationships for
future business relations.
7/2007 to 2/2008 Alliance Data - Sales and Service Representative
Westerville, Ohio
Analyzed and evaluated credit card accounts on a first party basis.
Responsibilities included: Identify, review, and resolve concerns as needed
with incoming/outgoing telephone calls, ensure compliance with relevant
corporate and regulatory guidelines, provide sufficient knowledge of policies
and procedures of a call center operation, offer sales for promotional tools,
provided exceptional customer service for continued client relations.
9/2006 to 7/2007 Lifestyle Family Fitness - Member Service’s Supervisor
Gahanna, Ohio
Assisted with overall day to day operations of a fitness center.
Responsibilities included: Continuous client account management,
Coordinated shift scheduling, customer service (i.e. collection problem
resolutions, heavy customer contact, new client introductions), training in a
high turnover environment, administered potential sales through cold calling
techniques and email distribution.
EDUCATION
Utica Senior High School Devry Institute Of Technology
Utica, Ohio Columbus, Ohio
Diploma Associate’s Degree – Business/Accounting
SPECIAL SKILLS
Computer Skills: Microsoft Windows 95, 98, 00 and 07 XP and Vista. Microsoft Word, Excel, Access,
PowerPoint, Web Collections, VCARS, First Assist, Tsys, Blueprint, PeopleSoft.
Affiliation Skills: Six Sigma training, Microsoft Word certification, Microsoft Excel certification,
Behavioral Interviewing training, Call Quality certification, Administrative Assistant training.
Experience Skills: Excellent communicative, coordinative and computer skills. Proven leadership
abilities.
References will be furnished upon request.
Contact this candidate