Technical Support Computer

Theodore Hoover

*** ******* *****, *** #* Peotone, IL 60468

***@**********.*** 309-***-****

EDUCATION & CERTIFICATIONS

CompTIA A+ Certification 2008

Midstate College, Peoria, IL 2003 - 2006

Associate of Applied Science Degree in Computer & Information Science

2006

Diploma in Network Specialist 2005

3.71 GPA on a 4.0 scale

Related Courses:

Windows Desktop Operating System Installing, Configuring &

Administering

Network Communications Implementing & Administering Windows

2000

Designing a Win. 2000 Dir. Services Infrast. Security for Windows 2000

Network

Managing a Windows Environment Linux Operating Systems I

Database Applications Introduction to programming

TECHNICAL SKILLS

> Outstanding talent in troubleshooting hardware and software problems

> Exceptional networking abilities

> Capable of multi-tasking and prioritizing job duties

> Skilled at replacing computer hardware

> Experienced in building computers

HIGHLIGHTS OF QUALIFICATIONS

> Organized and detail-oriented with a concern for quality

> Reliable, only missed 3 days of work in entire career

> Quick learner with an above average ability to understand and use

newly acquired skills

> Capable of working effortlessly with others as well as independently

> Gifted with the ability to solve problems

> Quickly grasps complex situations and turns them into manageable tasks

> Proven competent in following complex instructions to a successful

conclusion

> Proficient in time management

WORK HISTORY

Midstate College, Peoria, IL 2004 - 2010

Technical Support: duties include assisting students and employees in

troubleshooting computer problems and virus issues, repairing and

rebuilding computers, upgrading computer systems and replacing hardware,

general maintenance of computer labs.

Monical's Pizza 2000 - 2003

Choice Point Direct 1999 - 2000

Linked in http://www.linkedin.com/pub/ted-hoover/1/650/324

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