Customer Service Manager

Joseph Deshaun Sconiers[pic]

***** ******** **.

Rancho Cucamonga, CA 91730

Home 909-***-****

**********@*****.***

Summary of Qualifications

Ascertained professional with a strong background in communication

skills and the ability to establish good rapport with great customer

service . Self motivated with a record of success in trouble shooting

and problem resolutions. Leads by example and establishes a professional

work environment based on respect.

Relevant Experience

. Online Advertising & Marketing List a specific capability related to

this area of expertise.

. Managed marketing sales and business procedures and operations.

. Strategic planning and meeting set sales goals.

. Negotiated contracts and transacted earnest money.

. Assess, identify and resolve customer needs.

. Develop and manage business relationships. Well organized ready and

functional for any task.

Employment History

Bertrand Management Group, CA Collection Account Manager 2009 to

present

Equity One Financial, Calabasas, CA Loan Specialist 2004 to 2008

Nordstrom Inc., West Los Angeles, CA Assistant Manager 2002 to 2006

Education

Business Management 2009

Santa Monica Community College, Santa Monica, CA

H.S. 1996

Rialto High School of Performing Arts, Rialto, CA

Skills

. Development needs assessments.

. Creating strategic plans to obtain goals.

. Measuring and reporting activities.

. Utilizing time management techniques.

. Type: 40wpm, 10-key

. Superior customer service and work quality while demonstrating

attention to detail, flexibility and innovation in resolving problems.

. Received recognition with past employers and co-workers as being

prompt, attentive,

. Proficient in PC & MAC Computer Software/ Programs: Word, Excel,

Outlook, PowerPoint, Lotus Publisher, Cubs, Predictive. On-line site

programs; Accurint, MLS, Home profile searches, Win forms, Image hosting

sites.

Contact this candidate