Customer Quality Control
Resume:
Franklyn D. Robinson
**** ********* *. **. *******, MS. Hm# 228-831-088
Cell#228-***-**** Objective: A challenging
F ********@*****.***
position
o Ecocomp. Inc. May 25,2010 – May 2, 2011 ( contract work )
Installed DSL circuits both residential and commercial sites
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Test incoming phone line signal at customer’s phone box for sync..
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Install homeruns ( cat5 ) if needed/ install line splitters
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Trobleshooting was done on all calls to find and correct poor signals / find and
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repair poor wiring or connections
o Setup customer’s account to activate service.
o Installed upgrades ( Modem, routers,wireless cards ) if customer approved .
o Work with test equipmet, Tone and proble, multimeter, cable tester.
o Contingent inc.
o Comm.. tech. Oct. 2010- whenever work is available (contract work.)
o Upgrade customer’s phone systems to voip / installed routers and switches for
phone systems.
o Convert customer’s T1 lines to a lower cost setup ( dsl,cable ).
o Connect laptop to the Ethernet port of the Broadband Termination CPE
and configure your laptop to mimic the WAN settings of the Routers.
o Ping IP addresses and record the responses.
o Install USB 3G wireless card config. And test service.
Owens Telecom. Services, Inc. Oct. 25, 2009 - Jan. 26, 2010 ( contract work )
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Communication Tech.
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Worked building Fiber Naps. Both underground and telephone poles.
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Strip fibers and installed in nap trays
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Worked with truck bucket lift.
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Worked in system 3 units.
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o Sayers Corp. April 2009- July 2009 ( contract work )
o Refresh Tech.
o Installed several hundred P.C. in Hospitals located in MS.,LA.
o Migrated data from old PC’s to new ones.
o Worked with IT and customer to resolve any computer problems.
Tech Systems . June 2007- Feb.2009( contract work )
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o Communication Tech.
o Dept. Of Defense/ Data Center
o Pulling and Laying CAT 5 & fiber
o Build fiber boxes and installed into closet cages
o Assisted in the installation of building closet cages for switch, panels and fiber boxes.
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Rollouts Inc. . June 2007- Feb 2009 ( contract work )
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Field Tech.
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o Installed/configured fax machines and card readers for FedEx/Kinko’s
o Notified command center to verify completion of calls.
o Maintained records of installation by photos and paperwork.
o Verified with customers that systems were operating properly.
o Packaged and shipped back old equipment
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Field Solutions June 2007- whenever work is available. (contract work )
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o Installed:
o P.O.S systems for clothing and food chains.
o Installed cash registers and software for units.
o Configured equipment for operations.
o Installed Cisco switches, routers, Dell/IBM servers and firewall upgrades.
o Credit Card pin pad and scanners.
o Handheld markdown units.
o Worked with command center
o Replaced hard drives, keyboards, CPU’s
o Updated Cash register processors for WalMart stores throughout the state of AR
o Installed, repaired printers,HP,Okidata.
Replaced register displays.
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Strut Irby Electrical Supply Co. August 2006 - April 2007
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Delivery I Warehouseman
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o Deliver supplies to job sites, and other branches.
o Stock inventory in warehouse locations.
o Setup supplies in express store.
o Worked with counter sales to assist customers.
o Checked store inventory for correct quantity on shelves.
Bay Technical Associates. Sept. 2005-July 2006
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o Quality Control Supervisor.
o Responsible for programming power unit's
o Inspected circuit boards for defective parts.
o Programmed IC & EPROM chips.
o Operated several types of wire stripping machines.
o Worked on organizing dept. area.
o Made sure my dept. received supplies.
o Tested power adapter, cables, and temperature probes.
o Evaluate employee's work performance.
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Grand Casino. July 2005-Sept.-2005
o Slot Technician
o Repaired slot machines on Casino gaming floors.
o Installed updates & new games to slot machines.
o Worked with cash drop employees to remove cash from machines.
o Resolved customer's complaints.
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Tek. System June 2004-Feb. 2005
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o Communication Technician
o Installed cat-5, cat-6 and fiber optic cable
o Terminated both ends of cables.
o Connect cables to devices, switches, and routers. Tested cables for any problems.
o Updated, modify software for devices installation. Worked with trouble desk on any
problems due to Installation. Tested equipment with customers.
o Installed R.F.I. D. equipment for Wal-Mart stores throughout the U.S.
o Worked on several projects to wire new construction for Voice and Data cabling.
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o Education: High School Diploma
o Certificate of Completion (Business Equipment Technology).
o Several courses on Managing Conflict, Power of Effective Listening, Basic Computer
networking.
o Worked with Microsoft Windows 2000, XP, Lotus Notes, Excel level 1-2.
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