Customer Service Quality Assurance

E lan Zamri ** Warner St.,

Somerville, MA, USA

*******@*****.*** +1-224-***-****

EDUCATION

N or t h w est er n U ni v er sit y E v an st on, I L

B .S. M echan i cal E n gi n eer i n g, J u n e 2009

Coursework: Lean Six Sigma, E ngineering Entrepreneurship, Business Accounting & Finance,

M anufacturing Processes

Activities: I nNUvation Undergrad Entrepreneurs Club - President, Entrepreneur Idol - Director, Pi

K appa Alpha

PROFESSIONAL EXPERIENCE

G E Operations Management Leadership P rogram J uly 2009 -

P resent

A t wo-year leadership program of four rotations focusing on operations and supply chain functions at GE

Aviation facilities:

GE Honda Jet Program Lynn, MA

Materials Fulf il lment Specialist January 2011 - July 2011

• Provided materials forecast and fulfillment support; Coordinated logistics with suppliers

and customers

• Managed and t ransferred aged inventory to external GE programs

GE Clearwater Avionics C learwater, FL

Quality Champion August 2010 - January 2011

• Developed Return-to-Vendor processes for GE customers and suppliers

• Led project to lower site warranty costs via facilitation with program managers, contracts

and customer service

• Led cross-site Standard Training project for GE Aviation Electronics division

GE Middle River Aircraft Systems B altimore, MD

Supervisor January 2010 - August 2010

• Managed thrust reverser assembly line including product delivery, personnel

management, and area safety

• Led initiatives to reduce cycle time and program quality defects

• Facilitated 5S projects to implement community workstations and increase cell workspace

GE Engine Services Hamilton, OH

Technical Coordinator July 2009 - January 2010

• Led Lean projects to reduce considerable lead time for site repair lines

• Digitized marking operations, eliminating 100% of marking quality escapes

• Programmed new software for EDM machines, improving program cycle time

P erfection Spring and Stamping Mount Prospect, I L

P rocess Engineer June 2008 - September 2008

• Led logistics and quality projects including raw materials negotiation, manufacturing tools

acquisitions, and quality assurance processing for returned parts

R obotics Lab, Rehabilitation I nstitute of Chicago Chicago, I L

Research Aid June 2006 - August 2006

• Researched and coded data for KineAssist (Inc.), a physical therapy robotics assistant

I srael Defense Forces Israel

Sergeant of Various A ugust 2001 - August 2004

• Tank Sergeant - Trained soldiers in the different crew positions and developed new t raining

p rocedures

• Logistics Sergeant - Managed platoon logistics and supervised the health conditions for over fifty

soldiers

SK I L L S, AWARDS, A ND I N T E RE ST S

T raining: GE Green Belt, GE Foundations of Leadership, Manufacturing Planning & Control Systems

Soft w a re: M ini-Tab, Oracle ERP, APS, Tip-QA, Apollo Root Cause Analysis, Unigraphics, Matlab,

M icrosoft Office Suite

L anguages: F luent in English and Hebrew

A wards: Best Undergraduate Idea Pitch - Northwestern Venture Challenge, 1st place McCormick

E ngineering Design Fair

I n terests: Backpacking (South & Central America), beach volleyball, certified bartender, certified

wall climbing instructor

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