Customer Service Project

Matthew StreiterMatthew Streiter Matthew Streiter

*** ********* **. *** ****, CA 91377

Phone: 805-***-**** E Mail: *********@*****.***

MS

Education

California Polytechnic State University, San Luis Obispo, California

Business Administration, MBA, Graduated June 2011

Concentration in Management

Arizona State University, Tempe, Arizona

Bachelors of Interdisciplinary Studies, Graduated May 2010

Concentrations in Business and Sociology

Major GPA 3.74

Oak Park High School, Oak Park, California

Class of 2005

Experience

May 2010 – July 2010 Andale Advertising, Mesa, AZ

Intern

Prepared market analysis for several customer groups analyzing competition, demographics, social media

•

alternatives, and web development opportunities

Created marketing material to showcase company’s abilities and accomplishments.

•

Prepared analysis of advertising alternatives targeting marketing groups

•

Created and organized presentations and other deliverables for client presentations

•

April 2006 – July 2010 Wells Fargo Bank

Operations Supervisor

• Managed 10 tellers and customer services employees

• Responsible for resolving customer issues requiring higher management

authority

• Approved high dollar transactions exceeding the limits of teller and

customer service employees

• Created reports regarding cash flow, cash discrepancies, and branch

operational activities

• Prepared branch for annual audits by ensuring proper documentation

and retention complies with corporate requirements

Personal Banker

• Consistently exceeded new business and consumer deposit and credit

account goals

• Proactively made outbound sales calls to grow client base

• Product expert to effectively cross sell various banking services

Resolved customer issues and discrepancies that exceeded the

•

authority of the front line

May 2004 – March 2006 Circuit City, Thousand Oaks, CA

Customer Service Supervisor

Managed 5 on duty customer service associates

•

Resolved complex customer service issues requiring discretionary

•

decision making

Analyzed sales reports to order appropriate inventory levels

•

Trained new hires on company policy and procedures to cohere with

•

company expectations

Responsible for cash reconciliation and preparing store deposits

•

March 2003 – April 2004 Mann Theatres, Agoura, CA

Chief of Staff

• Managed box office, concession, ushers, and cleaning staff

• Prepared daily cash deposits

Maintained store metrics and calculated daily profitability

•

Trained new hires

•

Conducted monthly inventory audits

•

Technology Proficiency

Microsoft Office Suite (Access, Excel, PowerPoint, Word), iWorks (Pages, Numbers, Keynote), Quickbooks,

Adobe Dreamweaver, Visio, Point Sec, Photoshop, Microsoft Expressions, Google Docs

Professional Affiliations and Achievements

International Business Tour to the People’s Republic of China

Year long preparation and a 13 day field trip to the PRC, with visits to small, medium, and large

•

companies in Chinese cities (Shenzhen, Shanghai, and Beijing), studying global business practices of

American, Chinese, Taiwanese, Japanese, and European firms. (June July 2011)

Dean’s List, Arizona State University

LEVEL Studios Project

10 week project creating a comprehensive marketing strategy for McAfee to change brand image

•

using multiple communication mediums and non traditional marketing

Graduate Studies Business Association, Cal Poly San Luis Obispo

2

Arizona State University Alumni Association

Consulting Project: Mother’s Tavern

10 week consultation project analyzing pricing structure, business processes, marketing strategy,

•

supply chain, and human relations.

Lean Operations Consulting Project: Cal Poly IT Department

10 week In depth department process analysis leading to the

•

incorporation of lean processes to reduce cycle times and increase office efficiency

2

Contact this candidate