Project Manager Engineer

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ERICA ANDREWS

Alexandria, VA ? 240-***-**** ? 703-***-**** ? *****.********@*****.*** ?

http://portfolio.phrozensmoke.com

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IT PROJECT MANAGER, TECHNICAL ARCHITECT

Results-oriented, politically-savvy, versatile candidate with over 11

years of information technology experience. Well-versed and agile in the

management of IT teams, operations, mass deployments, risk mitigation,

technical documentation, and reporting. Broad base of knowledge in

software engineering, databases, servers, web development, IT security,

and networking. Strong communication and inter-personal skills coupled

with solid proficiencies in the management of stakeholder relationships,

requirements analysis, and management of risks, scope, and client

expectations. Provides supportive, focused project team leadership while

always serving as a true member of the team itself.

PROFESSIONAL ACHIEVEMENTS

? Earned the Police Chief's Medal of Merit for Outstanding Performance

from the DC Metropolitan Police Department for successful leadership of

the Mobile Data Computing Program

? Successfully managed the deployment and maintenance of $3.3M in

Panasonic laptops for the DC Police, totaling 945 laptop units and 450

patrol car installations

? Efficient management of the Citywide Credentialing Program, consisting

of $1.5M in inventory and equipment

? Led the issuance of over 16,000 DC government employee ID credentials in

compliance with FIPS-201 standards

? Helped coordinate the training of over 2,500 police officers in the use

of new Panasonic laptops

? Project Manager for the deployment of D.C. Police's first Single Sign-

On system, servicing 4,000 members

PROFESSIONAL SUMMARY

IT Specialist/Project 2010 - Present D.C. Metropolitan Police

Manager Department

Business Analyst/Technical 2009 - 2010 Computech, Inc. (Federal

Architect Govt., FCC)

Lead Systems Engineer 2009 New Light Technologies

IT Project Manager 2008 - 2009 New Light Technologies

[D.C. Police]

Jr. IT Project Manager 2007 - 2008 New Light Technologies

[D.C. Police]

Deputy Program Manager 2006 - 2007 New Light Technologies

[D.C. Govt.]

Software Engineer, DBA, 2000 - 2006 Various [Federal Govt.,

Security Auditor Private sector]

KEY STRENGTHS

?Project management & risk ?Operations management ?Enterprise architectures

mitigation

?Mass deployment & roll-out ?Customer & client ?Requirements gathering &

management relations analysis

?Software & object-oriented ?Business process ?Database/Data Warehouse

development reengineering architectures

CAREER HIGHLIGHTS

D.C. Metropolitan Police Department

Washington, DC

IT Specialist, Project Manager, Full-time Employee

September 2010 - Present

Served as Project Manager and technical lead for the deployment and

maintenance of D.C. Police's first Single Sign-On system, Law Enforcement

Decision Center (LEDC), which enables 4,000 Department members to finally

log in to over 40 system utilizing a single Windows network authentication

credential. Served as Project Manager and technical lead for the

development and roll-out of a Printing Web Service sub-system to

supplement the COTS Intergraph I/Leads solution soon to be adapted

Department-wide, which will allow offers to generate dozens of necessary

forms for Arrest-related paperwork utilizing a single data-entry input

screen, migrating current paper processes into a paperless environment.

Served as Project Manager and technical lead for a new Traffic Enforcement

Overtime Scheduling system, which will migrate paper processes into a

paperless, automated environment. Functioned as a contributing senior

software engineer team member on a new Traffic Crash reconstruction

project by handling the design and integration of a Java-based system to

enable on-screen traffic accident reconstruction through Trigonometric and

graphic manipulations for the purposes of electronic Accident Report

generation. Served as administrator, backup administrator, and technical

cross-trainer for MPD's Sharepoint and Team Foundation Server (TFS)

systems. Provided as-needed emergency support and managed the in-house

knowledge transfer for the following Police Department IT systems no

longer covered under contract: Columbo, Incident Case Management (ICM),

Family Liaison Support Unit (FLSU), Sex Offender Registry, Alert

Management System (AMS), Missing Persons, SOCC Report, Teletype, Victims'

Support Unit (VSU), Automated Field Reporting, Waciis Case Management, PD

76 (Vehicle Stop), and Juvenile Case Management System.

SELECTED ACHIEVEMENTS:

? Served as Project Manager and technical lead for the deployment and

maintenance of D.C. Police's first Single Sign-On system, Law

Enforcement Decision Center (LEDC), launched in April 2001, which

enables 4,000 Department members to finally log in to over 40 system

utilizing a single Windows network authentication credential. Duties

included ensuring the prompt and thorough delivery of the Vendor's

software, documentation, and training deliverables in accordance with

the service contract, ensuring completion of all appropriate Quality

Assurance (QA) and in-house knowledge transfer processes, coordination

of a user piloting period for QA and user acceptance, ensuring

deliverables satisfied end-user requirements and existing technical

constraints, and working collaboratively with managers, executives,

users, networking teams, and help desk teams to plan and execute

Department-wide roll-out of the new system.

New Light Technologies, Inc. [D.C. Metropolitan Police Department]

Washington, DC

IT Project Manager and Business Intelligence Developer, Contractor

February 2008 - April 2009

Successfully managed the procurement, configuration, installation,

deployment, and maintenance of 945 Mobile Data Terminals (MDTs) throughout

the D.C. Metropolitan Police Department (MPD) in support of the Mobile

Data Computing Program, allowing officers to perform NCIC checks, utilize

silent dispatch functions, access investigative tools, and complete

paperless automated field reports. Provided diligent supervision and

project team leadership, mitigated emerging risk factors, and managed all

daily Program operations. Provided concise daily briefings and written

reports to the Chief Technology Officer (CTO / CIO) and other executive

leaders regarding milestones, project planning, deliverables, business

requirements, and risks. Advised the Department's CTO of business

processes requiring reengineering to support deployment efforts. Constant

assessment of all supporting IT infrastructure and integration to ensure

stability and best practices. Provided constant administration and

troubleshooting support for the Department's mission-critical Bio-Key

server. As a liaison to multiple vendors, repeatedly obtained timely

delivery of services and equipment in accordance with requested schedules,

available budget, and Service Level Agreements. Coordinated daily efforts

of project team personnel in two (2) separate work locations within the

District of Columbia as well as staging, deployment, and training

schedules.

SELECTED ACHIEVEMENTS:

? Received the Police Chief's Medal of Merit for Outstanding Performance

on November 25, 2008

? Successfully managed the deployment of $3.3M in Panasonic Toughbook

laptops to the Department

? Surpassed the Mayor's requirement to have 800 Panasonic laptops

deployed by the end of fiscal year 2008

? Helped coordinate and participated in the training of over 2,500 sworn

police personnel

? Administered the inventory of over 1,000 wireless phone lines,

representing $600,000 in annual expenses

? Directed all patrol car MDT installation operations on a day-to-day

basis, totaling over 450 outfitted police vehicles

? Provided server administration for the central system linking the MDTs

to NCIC and Computer Aided Dispatch

? Achieved 100% uptime of MDTs during the 2009 Presidential Inauguration

through round-the-clock coverage

? Developed Business Intelligence applications directly for the Chief

Technology Officer utilizing WebFOCUS and assisted with enterprise-wide

deployment of WebFOCUS to support ongoing data warehouse development

efforts

New Light Technologies, Inc. [D.C. Protective Services Police]

Washington, DC

Deputy Program Manager/Operations Manager, Contractor July

2006 - October 2007

Consistently thorough operations management, IT support, database

administration, and project management assistance in support of DC

government's Citywide Credentialing Program under the Office of the Chief

Technology Officer and the Protective Services Division Police. Managed

day-to-day operations for the Citywide Credentialing Program, which issued

and managed over 16,000 DC government employee ID credentials and

electronic access cards in compliance with FIPS-201 standards. Co-

authored standard operating procedures to be followed citywide and ensured

enforcement of all regulations established by standard operating

procedures. Assisted with aggressive restructuring of existing

governmental business processes to facilitate FIPS-201 security

compliancy. Supervised all credentialing staff and provided database

administration and auditing expertise for Picture Perfect, an Informix-

based ID card management system. Served as key communications liaison to

stakeholders throughout the District government in matters pertaining to

technical issues, customer service, and standard operating procedures.

Advised the Police Chief, Program Manager, and members of executive

leadership of business processes requiring reengineering to support

technology and security improvements, identified emerging risks, and

recommended mitigation strategies.

SELECTED ACHIEVEMENTS:

? Keen, consistent daily operations management of the Program, which

controlled 95% of all DC government ID and electronic access cards and

represented $1.5M in supply inventory and equipment

? Successfully planned, managed, and executed a large staff mobilization

to issue ID credentials to Mayor Fenty's incoming cabinet during the

Mayoral Inauguration of January 2007

? Serving 90 DC government agencies, interfaced with employees, HR

managers, and executive leadership, ensuring prompt delivery of service

to all employees and stakeholders, compliance with regulations, and

mitigation of emerging political and customer service risks

? As technical architect, managed the development of a PeopleSoft data

sharing interface and ensured the vendor's software delivery was timely,

within budget, and exceeded all requirements and quality assurance

standards

? Concise organization and execution of credentialing events requiring

large staff and equipment mobilizations

? Served as the DC government's liaison to WMATA for all matters

relating to SmarTrip-capable ID credentials

? Averted potential building security breaches through immediate

notification to Police of anomalies found through daily, thorough audits

of the ID management database

TECHNICAL EXPERTISE

Programming & Java, Python, C, PHP, JavaScript, Jython, Unix shell,

scripting C# .Net, Ruby on Rails, C++

Databases MS SQL Server, Oracle, Sybase, Informix, PostgreSQL,

MySQL, MS Access

Operating Systems Linux, Unix, Windows Server & Desktop, DOS

Servers Apache, Tomcat, IIS, JBoss, IBI WebFOCUS, Bio-Key

(MobileCop), Team Foundation Server (TFS), Microsoft

Sharepoint, Active Directory/LDAP

Software MS Project, MS Visio, Open Source, Picture Perfect

IDMS, Adobe Suite, Sybase Powerbuilder, MS Excel

Miscellaneous XML, UML, HTML, NCIC, GPS/AVL, Mobile Data Terminals

(MDTs), Law Enforcement Information Systems, Criminal

Justice Information Systems, Computer Aided Dispatch

(CAD), Wireless Technologies, Network Analysis,

Technical Writing, Broadcast and Telecommunications

EDUCATION AND TRAINING

Bachelors, History, Rutgers University - New Brunswick, NJ May 1999

(Honors; GPA: 3.5)

Bachelors, English, Rutgers University - New Brunswick, NJ May 1999

(Honors; GPA: 3.5)

SCHOLASTIC ACHIEVEMENTS:

?Golden Key Honor Society, James Dickinson Carr Scholarship, Casper

Nannes Scholarship, Rutgers College General Honors Program, Dean's List,

Project Excellence Scholarship

Adobe Flex/Adobe Air Developer's Training & Professional Seminars -

September 2010, Arlington, VA

IBI WebFOCUS Developer's Training - March, 2009, Arlington, VA

Remedy Help Desk Training - December 17, 2007, Washington, DC

Microsoft Project Training - April 7-8 2005, Washington, DC (Certificate)

ADDITIONAL EMPLOYMENT

Computech, Inc. [Federal Communications Commission]

Washington, DC

Sr. Business Analyst, Technical Architect, Contractor

October 2009 - September 2010

Leads small projects for the FCC's Consolidated Licensing System (CLS) for

Broadcast licenses (AM, FM, and TV). Directs requirements gathering

sessions with stakeholders and maintains requirements matrices. Serves as

a coordinator, expeditor, and liaison within the team and with customers

to drive software development processes to conclusion. Envisions and

designs public-facing web applications for the FCC. Streamlines the

"behind the scenes" automated processes that lay at the core of an

application's lifecycle, ensuring that CLS incorporates the requisite

business logic. Leads analysis and development of the complex Automated

Processing subsystem, coordinating teams of analysts, developers, and

testers. Gathers requirements from diverse constituent groups within the

FCC, including lawyers, engineers, and Bureau heads, to distill complex

business logic into system specifications. Ensures a one-to-one

translation between business requirements and system functionality. Leads

Joint Application Development (JAD) efforts to translate engineering logic

and legal business processes into viable data models and software

implementations.

New Light Technologies, Inc. [Washington D.C. Economic Partnership]

Washington, DC

Lead Systems Engineer, Contractor March

2009 - August 2009

Conceptualized, developed, and deployed a Python-based custom software

solution to automate the database importation of handwritten survey forms

and generate geo-spatial information using the DC GIS SOAP-based web

services and handwriting analysis technologies. Authored all end-user

documentation, technical architecture documents, UML diagrams, and

database schemas. Successfully planned and led 3-hour training course for

customer, designing all necessary courseware. Performed data assurance

tasks to ensure usability with the ESRI ArcGIS tool suite.

New Light Technologies, Inc. [D.C. Metropolitan Police Department]

Washington, DC

Junior Project Manager/ Systems Engineer (Promoted), Contractor

October 2007 - February 2008

Provided project management and systems engineering expertise in support

of the D.C. Metropolitan Police Department's Mobile Data Computing

Program. Assisted with the development of mass deployment strategies and

schedules. Developed standard operating procedures and quality assurance

documentation for the deployment of Panasonic Toughbook laptops for use by

sworn officers. Managed all laptop and wireless air card inventories.

Ensured issuance, training, and deployment operations proceeded in a

manner consistent with standard operating procedures. Served as a liaison

to other DC government agencies, repeatedly ensuring prompt resolution of

problems within the IT domain. Daily gathering and assessment of

stakeholders' technical and project requirements.

SELECTED ACHIEVEMENTS:

? Managed team efforts to upgrade 140 older model Panasonic laptops,

resulting in successful and timely completion in accordance with

requirements and schedules set forth by the CTO and Executive leadership

? Promoted to Project Manager in February 2008 at the request of the

client, the police department's CTO

Yellow House Associates LLC [D.C. Metropolitan Police Department]

Washington, DC

Java Developer, Contractor 2005

- 2006

Provided on-site software engineering, system administration, and web

development services in support of the D.C. Metropolitan Police

Department. Created customized software solutions and web applications.

Served as team-lead for the development and deployment of the Vehicle

Stop/PD76 application. Technologies used include Java Server Pages (JSP),

Java Servlets, JavaScript, XML, Apache/Tomcat, MS SQL Server, Oracle, Ant,

JBoss, and Subversion.

SELECTED ACHIEVEMENTS:

? Conceptualized, designed, and deployed a new Person Search module for

the Department's Columbo web application that allows officers to search

for subjects in real-time throughout 12 databases using a single,

simplified user interface

Organizational Strategies Inc. [Department of Homeland Security]

Washington, DC

Software Engineer, Data Architect, Contractor

2004 - 2005

Provided on-site software engineering and system administration services

in support of Customs and Border Protection (CBP) - Applied Technology

Division (ATD), Department of Homeland Security (DHS), Naval Sea Command-

Indianhead, MD, and Organizational Strategies Inc. Developed customized

software solutions, web applications, and database frameworks.

Technologies used include PHP, C, JavaScript, MySQL, OCR, and Microsoft

SQL Server. Assisted with technical writing and proposal writing

projects.

Multiple Projects

Washington, DC

Open Source Software Developer

2001-2004

Arthur Andersen New York, NY

Java Developer 2000-2001

References provided upon request

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