Human Resources Manager

Nicole A. Webb-Elder, SPHR

Trabuco Canyon, CA

www.linkedin.com/in/nicolewebbelder

949-***-**** ********@*********.***

Summary

Strategic Senior Human Resources Management Professional with experience

effectively partnering with management to plan and execute programs

enhancing employee development and productivity in support of corporate

goals. Flexible consultation and management style demonstrated through

achievements in various industries and company sizes including union and

non-union environments. Excellent interpersonal and communication skills.

Known for ability to objectively assess and resolve a wide range of issues.

Areas of expertise:

Labor Relations Policies and Procedures Talent Acquisition and Management

Employee Relations Performance Management State and Federal Compliance

PROFESSIONAL Experience

Republic Services, Inc., Anaheim, CA 2009 - 2011

Division Human Resources Manager

Managed field Human Resources department supporting 3 multi-site divisions

and over 600 employees for the #2 industry provider of environmental

services (solid waste collection, transfer, disposal, and recycling).

. Established and executed division HR policies needed as a result of a

merger between the #2 and #3 companies in the industry.

. Managed recruiting and placement efforts resulting in over 30 direct

hires, including numerous exempt employees, within 12 months.

. Initiated Human Resources electronic newsletter to communicate "hot

topics" to management equipping them to better manage personnel issues.

Aramark Sports and Entertainment, Anaheim, CA 2007 - 2009

Human Resources Manager

Led Operations Team in the effective execution of HR strategies, programs,

and initiatives supporting over 1100 employees in a union environment.

Managed staff of 4 within human resources and staffing departments.

. Eliminated temporary labor expenses and successfully filled all open

positions by organizing and overseeing job fairs regularly attended by

500+ job applicants.

. Established a cooperative relationship with UNITE HERE! union

representatives and resolved over 97% of the grievances before the third

stage, with only one pending grievance available for the arbitration

stage.

. Represented employer during negotiations for new Collective Bargaining

Agreement with union officials providing subject matter expertise on key

human resources policies and procedures.

. Empowered Operations Management and reduced the frequency of inconsistent

employment practices through the development and distribution of a Human

Resources Reference Manual.

. Increased non-exempt employee retention by 20% within 1 year through the

establishment of an On-Boarding program targeting hourly employees.

. Mentored and developed Human Resources Assistant and Staffing Coordinator

resulting in a promotion for both to management positions within 1 year.

Quality Systems, Inc., Irvine, CA 2004 - 2007

Director of Human Resources

Held most senior level human resources position for medical software

developer reporting directly to CEO / President. Directed corporate-level

human resources projects for parent company and its wholly-owned subsidiary

supporting 400 employees.

. Led transition to new benefits broker and administrator from research to

implementation improving administrative processes, offerings, and

employee satisfaction.

Nicole A. Webb-Elder, SPHR Page Two

Quality Systems, Inc. (Continued)

. Increased investment selections and broadened company's 401(k) benefits,

by managing new vendor and transition process.

Entertainment Publications, Troy, MI 2001 - 2003

Human Resources Generalist

Independently managed multiple human resources functions for the 1,000+

international sales workforce of the leading provider of promotions and

discounts, including the popular Entertainment book.

. Consulted with Senior Sales team and developed company's first Motor

Vehicle Safety Policy affecting 800+ US sales professionals reducing

corporate insurance policy premiums. Project resulted in a Recognition

Award from the President and CEO "for demonstrating what it means to go

above and beyond and exceeding our expectations."

. Designed, introduced and implemented new Performance Assessment tool and

process establishing alignment between key competencies and the company's

core values.

. Conducted market-pricing studies maintaining internal equity and market

competitiveness.

Transformations, West Bloomfield, MI 2000 - 2001

Operations Manager

Supervised 4 department managers and support functions including, human

resources, marketing, and finance for a team of 20 associates at a full

service day spa and salon.

. Created a comprehensive Employee Handbook translating strategic

objectives into day-to-day expectations and providing structure and

consistent employment practices increasing productivity and minimizing

liabilities.

. Generated over $10K in additional revenue within 1 year by establishing

and coordinating successful party planning services.

Ford Motor Company, Dearborn, MI 1995 - 2000

Human Resources Business Partner 1999 - 2000

Led management within financial credit business in organization development

/ personnel planning for over 800 employees.

Recruiting Specialist 1998 - 1999

Managed college campus and direct hire recruitment processes for 3 company

divisions previously handled separately.

Labor Relations Representative 1996 - 1998

Managed labor relations in accordance with Company policies and Collective

Bargaining Agreements.

International Service Associate 1995 - 1996

Coordinated employee assignments between the US and international

destinations including relocation, housing, legal documentation, language

training, and payroll.

Education / PROFESSIONAL DEVELOPMENT

MS, Human Resource Management (MBA equivalent), Purdue University -

Krannert Graduate School of Management, West Lafayette, IN

BGS, Organizational Psychology, University of Michigan, Ann Arbor, MI

Senior Professional in Human Resources (SPHR), HR Certification Institute

(www.hrci.org)

Relevant training includes: Leadership Development Program and

Certification, Front Line Leadership, Building Leadership Skills, Coaching

Skills, Interviewing Skills, Conducting Effective Internal Investigations

Contact this candidate