Customer Service High School
Resume:
Tia O’Neal
Sumter, SC *****
*********@*******.***
Profile Summary
• Experienced professional with a successful career in clerical/administrative, claims processing, billing, and data
entry.
• Excel at interfacing with others at all levels to ensure organizational goals are attained.
• A strong leader as well as able to work in a team.
• Possess excellent interpersonal, analytical, and organizational skills.
• Multi task.
• Excellent customer service.
• Strong communicator
• Strives for 100% production and quality
• Mortgage and excrowed accounts experience
Employment
COLLECTIONS SPECIALIST/FRONT DESK/PHONE ROOM/SCANNER 2008-2011
Colonial Family Practice Sumter, SC
• Collection of money from patients and over the phone
• Checked patients in and out of doctors office
• Collected copays and deductibles
• Sent accounts to collections
• Answered multiple phone lines and transferred calls to right areas
• Called and interacted with patients on a daily basis
• Exemplified excellent customer service with face to face problems
• Did all billing follow up for 90 day claims
CLAIMS ANALYST I 2007-2008
Blue Cross Blue Shield Florence, SC
• Worked keyed claims to updating for 100% quality
• Called providers regarding incorrect claims info received
• Worked all denials on claims for reprocessing
• Made sure all procedures were keyed in with right modifiers and diagnosis’s codes
• Made sure all OHI information was calculated and keyed correctly
COMPENSATION SPECIALIST 2006-2007
Ross Distribution Center Fort Mill, SC
Ran imports and data sheets on a daily basis
Utilized ten key skills
Entered employee data
Preformed general office duties, filing, copy, fax
Education
DIPLOMA 2001
Cheraw High School Cheraw, SC
Certifications
Compliance
Team work
OSHA
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