Customer Service Project Manager

Jeffrey J Elliott

*** ******** **.

La Verne, CA 91750

909-***-**** • **************@*****.***

EDUCAT ION: DeVry University – Pomona, CA

Bachelors of Science in Business Administration

Concentration in Project Management

Keller Graduate School of Management – Pomona, CA

Masters in Project Management

In progress November 2010

SKILLS AND ABI L I T I ES:

M S Office 2007 Word, Excel, Power Point, Project, Visio, Access, time management, communication, and

customer service skills.

RELEVANT COURSEWORK:

Critical thinking and Problem Solving, In t ro to Business Technology, Motivation and Leadership, Public

Speaking, Operations Strategy, Principles of Management, Project Management, Human Resource

M anagement, Project Risk Management, Marketing, Total Quality Management, Career Development,

A dvanced Project Management.

EXPER IENCE:

I nternship/Project Management t rainee

Asian-US Business Summit and Expo, Brea/Pomona, CA 12/10-03/11

My role in this internship was to:

• Help execute logistics for event activities for exhibitor booth sales, VIP speakers, and committee

member communications.

• Maintained open communication and assisted with registrations.

• Ut ilized groupware, Google docs for sharing documents, MS Office 2007 Excel, and Power Point.

• Set up booths, distributed business cards and brochures representing StandOUT Web Productions,

and networked.

• Project Management t raining including; taking meeting minutes during commit tee conference,

journalizing, and t rouble shooting. (Approximately 150 hours).

D eVry University Senior P roject – Pomona, CA 03/10-06/10

Project Manager for Marketing Plan

My role in the Senior Project was to:

• Control and organize a team to complete a marketing plan for a company called Samiyatex.

• Develop a marketing plan for Samiyatex to use to obtain sales for second hand wiping rags.

• Produce marketing strategies, generate prices, identify potential customers, and many other

analyses.

EMPLOYMENT H ISTORY:

Stock clerk – Shoe Pavilion, San Dimas, CA 09/06-11/07

• Gave excellent customer service.

• Worked as cashier to carry out purchases.

• Made weekly or daily bank deposits.

• Maintained, cleaned, and closed store.

Delivery driver – Gianinas I talian Ristorante, Glendora, CA 03/06-07/06

• Delivered food to customers.

• Catered to customers.

• Prepared salads, dinners, and beverages.

Concession stand employee – Pomona Fairgrounds, Pomona, CA 05/05-09/05

• Prepared food in concession stands at the fair.

• Catered to private parties.

PORTFOLIO AND REFERENCES UPON REQUEST

Contact this candidate