Customer Service Manager
Resume:
Yelena Thai Mobil:
**** * ******* **, ********, OH 43221
Email: *************@*****.***
Career To secure an Administrative position that will incorporate my
Objective career background, education, and offer a challenging work
environment.
Qualifications Seven years of experience as Dental Office Assistant
Summary Four years of experience in Data/Order Entry field
Two years of experience in Food Management field
Proven ability and desire to learn new skills associated with
corporate needs
Detail oriented, resourceful, well organized, willing to make
decisions
Excellent communications skills and creativity
Self-starter and team player with strong customer focus
Computer MS Office, MS Word, Lotus Notes, AS400, Windows, Aloha IBM POS
Skills system
Professional Dental Office Assistant, Dr.Scheperle, Arlington Heights,
Experience Illinois, 2004 - present
Answer office phones, schedule and confirm appointments
Some chair side assistance
Ensure OSHA and HIPAA compliance
Prepare models, bleach and custom trays; submit and track lab
work
Maintain inventory of medical office supplies
Events Assistant, Weekenders USA, Vernon Hills, Illinois, 2003
- 2004
Planned Phase Training for managers meetings
Handled Billing/Invoicing for Phase Training
Managed entry registrations and room reservations for Spring,
Fall, and Leadership conferences
Confirmed changes and cancellations to booked registrations
Handled problems with all rooming and registration issues
Organized registrations of weekly list thru third party
company
Entered and updated documentation using Microsoft Office
applications
Manager, Quiznos Subs, Chicago, Illinois, 2001 - 2003
Managed Inventory, Sales, and Cost Control
Participated in all aspects of restaurant operations
Trained new employees
Conducted staff scheduling and customer service training
Used Aloha IBM POS system on daily basis
Entered purchase orders and balanced inventory items
Tracked daily purchases and invoices
Order Processor, Weekenders USA, Vernon Hills, Illinois, 1998
- 2000
Performed order entry for various types of orders (Wholesale,
Exchange, etc.)
Balanced reports for Accounting to ensure accuracy of all
entries in the department
Researched and validated accounts receivable thru batch
maintenance
Data Analyst, Omeda Communications, Northbrook, Illinois, 1996
- 1998
Performed and managed data entry for subscriber accounts for
various publications
Verified Data that has been entered in the system
Validated addresses and performed batch maintenance
Education Certified Food Service Manager, Chicago Department of Public
Health, 2003
QA Advanced Course - Manual Testing of Web Based Applications,
I.T. Quality Group Inc., Buffalo Grove, Illinois, 2001
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