Manager Customer Service
Resume:
Rebecca A Gibbs *****-A Oak Run Drive
Charlotte, North Carolina 28210
704-***-**** home 704-***-**** cell
*********@***.***
Construction Management professional with extensive experience in all
aspects of residential homebuilding, land development and office
management.
PROFESSIONAL EMPLOYMENT
TUSCANO HOMES (THE KATLYN GROUP, INC), Mint Hill, NC
2004-Present
Office Administrator
. Reporting directly to CEO of company
. Responsible for the daily operations of five companies:
o Tuscano Homes - Custom home builder
o WIN Associates of NC, LLC - Land developer and Neighborhood
planner
o GroundColor Solutions, LLC - Colorant treatment process for Pine
Needles and Mulch
o Casabella HOA, Inc - Homeowner's Association
o Portofino Group HOA, Inc - Homeowner's Association
. Accounts Payable & Accounts Receivable
. Human Resource manager including health insurance, vehicles, and
uniforms
. Preparing all legal documents including customer contracts, lot
purchase contracts, construction loans, credit applications,
trademark registration and neighborhood Covenants, Conditions &
Restrictions
. Registering and incorporating multiple companies with the state
and federal governments
. Developing all marketing materials including website content,
brochures, signage and photos
. Processing all plan submittals, building and zoning permits, and
utility applications
. Coordinating closings on homes, lots and land
. Maintaining all financials for each company including Balance
Sheets, Profit & Loss Statements, Job Cost Estimates, Construction
Draws and closed job accruals
. Consulting with customers on interior and exterior selections
. Providing all selections for Market homes
. Maintaining office and design center
. Developing Neighborhood Specifications Sheets
D R HORTON HOMES, Charlotte, NC
2002-2004
Project Coordinator
. Reporting directly to City Construction Manager
. Ordering and reviewing all site plans
. Processing all building permits for 5 county area
. Working with local counties and municipalities for plan and permit
approvals
. Maintaining capacity, zoning and impact fees on all lots
. Reviewing, red lining and distributing all house plans
. Implementing new commercial townhome projects
. Developing Neighborhood Specifications Sheets
. Providing interior and exterior selections for Market homes
. Maintaining Subcontractor Failure Rate Report
. Preparing and maintaining Superintendent Trade Contractor Review
. Implementing Vendor Survey
. Processing Utility Applications
. Reviewing Customer Satisfaction Surveys
. Developing multiple Check sheets for Sales and Field Staff
. Reviewing customer contracts and addendums
. Providing support for Area and Project Managers
JOHN WIELAND HOMES AND NEIGHBORHOODS, Charlotte, NC
1998 - 2001
Neighborhood Operations Manager
. Reporting directly to the Builder and working closely with him in
all aspects of the home building process;
. Maintaining the daily functions of a residential construction
office: Scheduling trade contractors;
. Providing subcontractors with safety guidelines
. Performing daily safety inspections and maintaining Safety Log for
frequent OSHA inspections
. Estimating, ordering and inventorying building materials;
. Processing weekly invoices;
. Reconciling outstanding trade contractor and vendor invoices;
. Reviewing floor plans and elevations;
. Obtaining building permits and construction applications;
. Situating foundations and ordering surveys of sites;
. Reviewing and maintaining customer contracts and change orders;
Pricing custom order extras;
. Maintaining Job Status report and Construction Cycle Time report;
. Calculating monthly accruals of newly closed homes;
. Maintaining Warranty Status report and Warranty Service Requests;
. Establishing close relationships with home buyers through entire
construction process;
. Fielding warranty calls;
PREVIOUS EMPLOYMENT HISTORY
GEO Specialty Chemicals, Inc., Charlotte, NC
1997 - 1998
A leading manufacturer of paper industry chemicals
Customer Service Assistant (Long-term Temporary)
SHEA HOMES, LLC, Charlotte, NC
1996 - 1997
A national, residential homebuilder and community developer
Accounting Assistant
HOPKINS COUNTY ARTS COUNCIL, INC., Madisonville, KY
1995 - 1996
A non-profit, arts organization, dedicated to the enhancement of art
and art education in the community
Executive Director
STREET & CO., Richmond, VA,
1990 - 1991
An office automation company
Customer Relations and Marketing Assistant
MARY BALDWIN COLLEGE, Staunton, VA
1988 - 1990
A private women's college, ranked in the top ten southern, liberal
arts colleges
Assistant Director of Admissions
EDUCATION
VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY
Master of Science, Architecture and Historic Preservation, 1991-1993
UNIVERSITY OF HAWAII AT MANO
Pacific Preservation Field School Certification, 1993
MARY BALDWIN COLLEGE
Bachelor of Art, Double Major - History and Studio Art, Minor - Asian
Studies, 1984-1988
COMPUTER SKILLS
Buildsoft Outlook
Excel QuickBooks
Fast Word
Rebecca A Gibbs 10024-A Oak Run Drive
Charlotte, North Carolina 28210
*********@***.***
REFERENCES
Jerry Robusto, CEO & Vice President, The Katlyn Group, Inc.
10300 Hanging Moss Trail
Charlotte NC 28227
Sheron Pannell, President, Drafting & Design, Inc.
10100 Park Cedar Drive, Suite 130
Charlotte NC 28210
Brian P. Robusto, Secretary, The Katlyn Group Inc.
6333 Robin Hollow Drive
Mint Hill NC 28227
Jack MacNeill, Partner, MacNeill & Carlino PLLC
6743 Fairview Road
Charlotte NC 28210
Lauren Campbell, Broker, Allen Tate Company
6700 Fairview Road
Charlotte NC 28210
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