Customer Service Sales

Dorlette N. Rue

**** **** ****** . *******, **. *7003 . 713-***-**** Home & (832) 885-

**** **** . ***********@*****.*** Email Address

Objective:

Seeking a challenging Customer Service position with a reputable

company that will utilize my vast knowledge, professional experience, &

educational background in alignment with business objectives, to

improve the customer's experience & define new opportunities for

corporate growth through optimal teamwork & innovative leadership.

Highlight of Expertise:

.Proven record of 10+ years accomplished in servicing the Telecommunication

Industry.

.Leading business development efforts, expanding customer base, &

increasing revenue potential within the organization.

.Skilled in improving Customer retention levels within highly competitive

markets.

.Exceptional leadership abilities concerning team initiatives.

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Relevant Skills & Experience:

Medical Research Consultants 08/2007-01/2011

Record Retrieval Specialist

.Research via telephone & other reference material to identify proper

locations of custodian of records.

.Process record requests to full completion & perform thorough follow-up

for each request.

.Process invoices to be paid for records, received & records that need to

be obtained.

. Trained new staff members on the various steps in the Record Retrieval

process.

Client Logic 09/2005-07/2007

Healthcare Accounts Representative

.Acted as liaison between patient & sponsored Service Providers answering

inquiries or requests concerning hospital bills and balances.

.Resolved difficult collection issues through means of direct Client

contact & cooperation with external Collection Agencies in an effort to

resolve outstanding delinquencies.

.Established computerized methods of payment; mailed schedules of payment

plans and summonses.

Interim 06/2003-09/2005

Customer Care Representative/AT&T

.Required to work in a multiple queue answering 150+ calls daily assisting

customers with account inquiries, process bill payments, & service

connections.

.Followed up on all issues to ensure resolution within a timely manner &

communicated solutions to customers as necessary.

.Increased satisfaction rates as well as exceeding sales quota & promoted

within first year.

.Selected to mentor other Team Members in Sales Techniques, Software

Management, & General Office procedures.

Education:

Everest Institute

.Medical Billing & Coding Specialist

Houston, Tx. 09/2008-05/2009

Farris Computer School

.Computer Office Specialist

Port Arthur, Tx. 06/2003-01/2004

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