Customer Service Data Entry

Laurice Moore

**** ******** ** *******, ***** ***39

Phone: 281-***-**** E-Mail: *******.*******@*****.***

Objective

To obtain a position that requires the use of my top-level customer service and data entry skills.

Experience

Asurion

Insurance Claims Specialist 08/2008-Present

Handle a high volume of inbound and outbound calls from customers in a professional, polite and courteous manner.

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Compile, sort and verify the accuracy of data before entering the information.

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Establish and maintain customer profiles.

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Keep records of customer interactions, transactions, recording details of inquiries and complaints also comments as well as

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actions taken and provided feedback to management.

NCO Financial

Customer Care Representative 10/2006-03/2008

Provided prompt resolution to customer inquires by providing appropriate and accurate information.

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Accurately documented and updated records in required systems.

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Followed up in a timely manner to ensure customer satisfaction.

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Understanding of all programs, systems and procedures.

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Tracked daily calls.

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Provided feedback to management concerning possible problems or areas of improvement.

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Maintained diplomacy and tact when dealing with upset or escalated customers.

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Education

Mac Arthur High School 5/2003

Diploma

Lone Star Community College 5/2014

Psychology

Skills

Exceptional customer service skills, strong data entry skills, proficient in MS Office Suites, 10-key by touch, general office

skills, Care Mentor, POC, assist with new hire training, acts with integrity, communicates effectively, demonstrates inclusion,

advanced skills in multi-phone line systems, strong organizational and multi-tasking skills, knowledgeable of office equipment

such as filing, faxing, scanning, and copying.

Contact this candidate