Project Manager Customer Service
Resume:
JOHANN J. GILL
Margate, FL ***63
EXPERIENCE:
**/** - ******* ******** ******** Network - Risk Analyst/Project Manager
Wellington, FL
. Act as project manager for all systematic programs being
implemented, including the creation of a new CRM system.
. Create and manage database to assist the sales,
retention and marketing departments.
. Manage all online marketing functions including Adwords
and Google Analytics.
. Manage risk program to control risk and losses from any
suspicious transactions.
. Identify, evaluate and implement corrective action
against risk that may result in a financial lost.
. Analyze credit information and other documents to
determine risk involve with approving a merchant
processing account.
. Review and verify all information on merchant
applications to determine risk and fraud on any account.
02/02 - 11/03 Carico International - Office Manager
Ft. Lauderdale, FL
. Supervised 2 Data entry Associates, 5 Customer Service
Associates, 2 Credit Analysts and 1 File Coordinator.
. Worked with Sales Team to establish new accounts and
assign credit terms within the company policies.
. Interacted with Merchants and Sales Representatives in
regards to any questions they may have, or to ask for
any additional information that can help with their
Credit Application.
. Reviewed applications for completeness, verifying
accompanying documentation.
. Handled credit bureau reports from the three major
credit agencies, and financial statements when reviewing
Credit Applications.
. Implemented and updated any changes to the departments'
policies and procedures.
. Acted as the direct liaison between Credit and the IT
Department.
. Prepared Reports for upper management.
11/00 - 02/02 Applied Card Systems (Cross-Country Bank) -
Supervisor Boca Raton, FL
. Acted as project manager for all systematic programs
being implemented, including the creation of a new
automated program for the approval of credit card
applications.
. Formed part of interviewing panel. Received Award for
"Team of the Month" 3 times.
. Trained new hires and cross-trained personnel in job
duties, which resulted in a savings in overtime hours.
. Supervised 10 Credit Analysts and 5 Fraud Analysts.
Performed monthly evaluations to measure the
effectiveness and efficiency of the team.
. Prepared reports for upper management, which were used
for the Associates monthly reviews, monthly attendance
and to established the department's productivity and
approval rating.
. Conducted meetings with the Risk Department to implement
criteria and with other departments to resolve any
issues pertaining to or including the Credit Department.
09/00 - 11/00 Applied Card Systems (Cross-Country Bank) - Credit Analyst
Boca Raton, FL
. Received the Award for "Best Quality" and for "Best
Productivity".
. Reviewed applications for completeness, verifying
accompanying documentation.
. Approved or decline new accounts, and credit line
increases on already approved accounts.
. Handled credit bureau reports from the three major
credit agencies.
07/96 - 07/00 U.S. Army - Inventory/ Supply Manager
Schofield, HI
. Managed the motor pool budget for the U.S. Army.
. Established and maintained stock records, automated and
manual account records.
. Preformed accounting and sales functions in self-service
supply.
. Supervised personnel in establishing supply and inventory
control functions.
. Recognized for exceptional job performance.
EDUCATION: FAU- BS in both Marketing and Management Information Systems
(Business Intelligence).
COMPUTER
SKILLS: Excel, Word, PowerPoint, Access, SQL, Outlook, Photoshop,
Dreamweaver, C++, C#, HTML, CSS.
LANGUAGES: Oral and written fluency in both English and Spanish.
ACHIEVEMENTS: Awards for Excellence.
SALARY: Negotiable
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