Customer Service High School

shabbir malik

**-** **** ****** 718-***-****

Brooklyn, NY 11214 *******@*******.***

professional SUMMARY

Administrative support professional with experience processing financial

documents including checks, coupons and correspondence. Proven ability to

handle multiple projects simultaneously to meet aggressive deadlines in

banking environment. Excellent communication, organizational and team

building skills.

PROFESSIONAL EXPERIENCE

bny mellon (formerly Bank of New York), New York, NY 2004 - Present

Data Entry - Clerical

. Key accurately MICR and scan line into multiple databases.

. Validate account information including policy number and tenant numbers,

etc.

. Responsible for ensuring timely and accurate processing of assigned work

by processing payment with encoded amount.

. Accurately open, scan, sort, and batch customer payments.

. Operate computerized mail opening equipment.

innovative career directions, New York, NY 2002 - 2003

Clerical Internship

. Responsibilities included data entry, creating documents using Word/Excel

and developing resource lists.

. Attended confidentiality training from Records Dept. ICD.

. Assisted Assoc. Director with filing and documentations.

. Assisted staff by faxing documents to funding sources.

pathmark supermarkets, New York, NY 1999 - 2000

Cashier / Customer Service

. Operated cash register and packed goods.

. Provided customer service in all areas of business.

long island city high school, New York, NY 1999

Volunteer Librarian

. Managed circulation desk for High School library. Duties included

checking in/out books for students and checked computer catalog for

availability of books.

EDUCATION

High School Diploma, Long Island City High School, Queens, NY

professional development

Anti-Money Laundering Courses (Basic and Advanced), BNY Mellon, New York,

NY

Ethical Leadership, BNY Mellon, New York, NY

Government Contracting Compliance, BNY Mellon, New York, NY

Certified in Clerical Skills, Innovative Career Directions, New York, NY

skills

Proficient in MS Word, Excel and Internet

Data entry speed: 13,000 sph

award

Perfect Attendance (2 years), BNY Mellon, New York, NY

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