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Customer Service School

Location:
Gadsden, AL
Posted:
January 12, 2015

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Resume:

Linda V. Ward

*** ****** ****** • Gadsden, AL ***03 • 303-***-**** • abg6gi@r.postjobfree.com

EDUCATION

Edinboro University of Pennsylvania Edinboro, PA

Masters of Arts Degree: Counseling

Graduate Studies Certificate: Behavior Management Specialist

University of Alaska Anchorage Anchorage, AK

Bachelor of Arts Degree: Psychology

Associate of Applied Science Degree: Human Services with Family and Youth Emphasis

ѻ Strong Problem Solving & Analytical Skills

HIGHLIGHT OF SKILLS

ѻ Knowledge of 12 Step Program ѻ Excellent Interpersonal and Communication Skills

ѻ Skilled in Staff Development & Training ѻ Enjoy Writing & Evaluating Programs and/or Training Materials

ѻ Instructional Systems Design (ISD): (ADDIE) ѻ Proficient Computer Skills: MS Office (Outlook, Word, Excel, Power Point

RELATED WORK EXPERIENCE

JUNE 2014- DEC. 2014 (Furloughed) SkyWest Airlines Denver, CO

27510 E. 75th Suite 25 • Denver, CO 80249

Ramp Agent 435-***-****

Ensure and comply with all airline company policies, state and federal DOT and FAA regulations.

Constantly communicate with flight crew personnel and other ground personnel ensuring customer satisfaction.

Marshal, wing-walk, push-back, prep, unload, and restock arriving a nd/or departing aircraft as needed.

Responsible for transfer cargo with courteous, prompt, accurate customer service.

Monitor and maintain ramp, co-workers’, and customers’ safety and security.

APRIL 2004-PRESENT EnhancED.U! Training Services, LLC abg6gi@r.postjobfree.com

221 West 21st Street • Erie, PA 16502 Erie, PA Office

3700 Quebec Street 100-113 • Denver, CO 80207 Denver, CO Office

Chief Educational Officer / Founder and Owner 814-***-****

Offer Personal, Parenting, & Professional Development Life Coaching Services.

Develop, implement, and evaluate individual, parent, and staff development programs/trainings.

Assess and address organization’s identified targets, based on individualized needs assessment.

Maintain all project management details: market, budget, related facility issues and all related legalities.

Render opportunities to explore staff diversity, inclusiveness and cultural competency issues via multi-ventures: surveys,

forums, individual and/or group counseling sessions.

AUGUST 2004 - AUGUST 2011 814-***-****

The City of Erie School District

148 West 21st Street • Erie, PA 16502

School Counselor

Designed, coordinated, implemented, and evaluated yearly Comprehensive School Counseling Program.

Provided direct and indirect alcohol/drug treatment & prevention programs and counseling sessions.

Regularly conducted parent meetings, home visits and trainings, and acted as district/community liaison.

Conduct psychosocial assessments, created treatment and intervention plans monitored and evaluated progress.

Headed multidisciplinary team weekly meetings, and track / evaluated the effectiveness of offered interventions.

Led ALL students’ individual and group/classroom psycho-educational, problem solving-focused brief counseling.

Wrote and taught aligned counseling curricula with applications of STEM and core academic state standards.

Worked as building PA School Assessment Coordinator; oversaw all operations of the assessments administration.

AUGUST 1996 - APRIL 2004 Anchorage School District 907-***-****

5530 E. Northern Lights Blvd. • Anchorage, AK 99504

Title I Coordinator, Family School Services

Oversaw Site/School Title I budget and grant related funding resources on district-wide database system.

Led and served on the district-wide level Coordinated Health Team and served as site Staff Wellness Coordinator.

Regularly conducted home visits, parent meetings, and staff training to ensure high direct child welfare services.

Offered interventions strategies to address and overcome the vast barriers of the socioeconomically disadvantaged .

Apprised supervisors as to diversity and cultural competency issues within the building, ensuring legal compliance.

Served on site emergency response team and acted as school/community liaison.



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