Customer Service Manager
Resume:
Jennifer Givens
Forney, TX *****
*********@*****.***
Skills
. Microsoft Office (Word, Power Point, Excel, Outlook, Explorer)
. Time Management
. Able to work under deadlines
. Recruitment
. Office Management
. Payroll
. Candidate Relationship Management
. Support of VP's
. Reporting(GP, Productivity, Headcount, Starts and Ends)
. New Hire Orientations and Signups
. Background/Drug Screening/E-Verify
Experience
Modis IT Staffing 6/08-Present
Recruiter 11/10-present
. Sourcing Candidates from all possible avenues which include but not
limited to: Job Boards(Monster, Dice, CareerBuilder), Google, Yahoo,
User Groups, LinkedIn
. Candidate Management
. Phone Screening and In person interviewing
. Sales
. Goals set and met on a weekly basis (In house interviews, Call
connects, Submittals and Placements)
. Database Maintenance
. Salary Negotiation
. Coaching of Candidates
. Currently meeting my goals at 517.7%
Sourcer 5/10-11/10
. Search internet and job boards for talent in the IT field
. Enter all candidate information in the database for the recruiter I am
sourcing for
. Pre-qualify candidate
. Full Cycle recruiting on VMS or National Accounts
. Formatting resumes for the assigned recruiter
Payroll/Backoffice Coordinator 6/08-5/10
. Assignment changes(Starts, Ends, Extensions, pay rate or bill rate
changes)
. Run and track all Background requests and Drug tests; send out results
to the Business Development Managers
. Order Blackberry's, computers and other equipment for new hires
. Building and Maintaining Consultant files
. Ordering or re-ordering Business cards for the entire branch
. Reports(Starts and Ends, Headcount, Productivity by employee, GP
reporting)
. Payroll (Contacting consultants about their timesheets, obtaining
approvals by managers for timesheets and pulling timesheets from our
clients VMS systems)
. Direct Deposit changes
. Getting new hires for our branch set up on the phone system
. Checking and processing expense reports for internal employees and
consultants
. Support to the VP and Managing Director
. Distribution of Live Paychecks, keeping track of the Paycheck register
and logging signatures for pick up
. Placing all new candidates on their assignment within our internal
system (COSMOS)
. Putting together new hire packets
. Running E-Verify for all new employees and following up with
instructions if there is an issue
. Running the missing timesheet report weekly to obtain any missing
timesheets from consultants
. Have been selected on numerous occasions to do special projects for
Corporate(Gathering large amounts of data for a lawsuit)
Bank of America 1/07-8/07
Tech Support Agent for Online Banking
. Customer Service
. Taking In-Bound calls for issues with Online Banking
. Technical Troubleshooting
. Problem resolution
. Daily goals for AHT
Advantage Business Solutions 7/06-1/07
Office Manager
. Customer Service
. Invoicing
. Collections
. AP/AR
. Coordinating time for Software Consultants
. Payroll for outside companies
. Filing, Copying, Scanning of all invoices, etc
. Tax work
. Helped the Consultants with Software Conversion Projects in MAS90
. Daily deposits at the bank
. Greeting consultants
. Setting up the computer lab for classes offered
. Answering calls and questions of potential clients
Paris Texas Hardware 5/04-7/06
Lead Customer Service Representative 7/04-7/06
(Bought out by Hunter Douglas and sold to Finial Company)
. Responsible for 5 main accounts(RMCoco, Ethan Allen, Robert Allen,
Wesco, and Carole Fabrics) and 29 smaller accounts
. Answer any hardware questions regarding out products, installations,
shipments, backorders, returns or any other order related question
. Spoke with designers daily about color issues/fading/chipping or
damaged product
. Enter all orders for my customers
. Canceling orders-issuing credits
. Returns(physically open and check returned items, fill out report,
return the items to the shelf, send email to Inventory manager to add
back to inventory)
. Daily Shipping logs and reports
. Credit requests
. Research orders
. Mentoring new Customer Service Reps on processes and procedures
. Filing of invoices (Rotation)
. Helping the Sample department get sample orders together and
shipped(As needed)
Receptionist 5/04-7/04
. Answer 6 line phone system
. Greet visitors
. Help Customer Service in Checking and Entering orders
. Supported Customer Service, Sales and Accounting Dept
. Faxing order confirmations via computer fax
. Ordering office supplies for the entire company
. Filing claims on UPS, DHL and FedEx for damaged shipments
. Project completion as requested
Ford Motor Credit (Contract) 10/02-10/03
Title Clerk/Lease End Customer Service Rep 4/03-
10/03
. Signed and Released titles for vehicles that were paid in full on
Retail and CommecialLease Vehicles
. Met goals set forth for lost titles that were paid in full
. Called customers that were at the end of their lease to explained
their options
. Was up for promotion to Credit Investigator(Went on Maternity leave,
branch closed down during that time)
Operator/Insurance Clerk 10/02-4/03
. Answer 10 line phone system
. Opening and distributing all mail for the branch
. Logging and Distributing Courier packages
. Endorsing all payments for deposit
. Calling insurance companies to make sure customer were maintaining the
proper amount of insurance on their leases for Commercial Vehicles
. Calling customer and sending out demands for insurance limits to be
raised or renewed
. Goals set and reached monthly
. Employee of the Month Award 2 times during my contract
Education
Devry Technical Institute 1998-
1999
CIS (Degree not obtained yet)
Richland College 1997-1998
North Garland High School 1994-1996
New Albany Senior High School 1993-
1994
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