Sales Customer Service
Resume:
Catherine
Pfeiffer
**** ***** ***** **** . ****** . Texas . 78759
**********@******.**.***
Summary
Information Reliable and motivated, self-starter looking to enhance skills
in the medical and pharmaceutical sales profession with part-
time or full-time employment. Extensive history of working in a
team environment as well as incorporating independent problem-
solving skills in self-directed settings.
Professional
Experience Biophysical Corporation, Austin TX
April 2005 - June 2011;
Laboratory Sales - Client Sales and Client Services Manager
Heavily recruited by a prominent Cardiologist, Dr. George
Rodgers, to launch and manage inside sales and customer service
for a biotech laboratory start-up company targeted to physician
practices, wellness medical clinics and direct consumers. Manage
the entire sales cycle for each client, including all customer
service needs, along multiple product lines. Initiated a direct
consumer loyalty program. Generated $1.5M in revenue from inside
and physician sales in 2010.
Odyssey Pharmaceuticals, Austin TX
March 2004 - April 2005; Professional Sales Representative
Conducted outside sales to primary care and specialty physicians
for urinary incontinence product. Managed territory covering
North Austin, Cedar Park, Llano, Killeen, Waco and surrounding
markets for a base of approximately 150 physicians. Finished in
the top 5% in the country, top 1% in the South Texas district
for total annual sales and won the company incentive trip.
In-Tandem Design and Marketing, Austin TX
January 2001 - March 2004; Owner
Owned and operated a full-service advertising agency, with a
focus in the healthcare industry. Managed operations from
business development/sales and client account management to
creative direction including design, copywriting, layout and
editing, as well as billing, accounts receivables, and corporate
tax filing. Supervised and managed contract designers and
projects. Doubled revenue the first year of operation. Increased
new client base from 2001 - 2004. Sold large multiple-client
portfolio in 2004 to focus on new career objectives.
St. David's Healthcare Partnership
North Austin Medical Center, Austin TX
South Austin Hospital, Austin TX
April 1997 - April 2001; Director Business Development /
Marketing / Sales
Developed annual departmental budgets (approximately $900,000)
and marketing plans for a 146-bed and 150-bed acute care
facilities. Supervised and coordinated hospital and community
special events, including trade shows and health fairs.
Maintained a facility and physician communications plan,
including, but not limited to media relations, press releases,
physician referral, newsletters and CME. Worked directly with
physicians in providing facility service-line information.
Education Master of Science Bachelor of Arts
Healthcare Administration Psychology
Southwest Texas State University The University of Texas at
Austin
San Marcos, Texas Minors: Sociology and German
Cumulative GPA: 3.82 Cumulative GPA: 3.1
1993-1996 1988-1990
Certification Certified Phlebotomy Technician (CPT) - completed April
2010
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