Customer Service Administrative Assistant
Resume:
JeNnifer l. cUOZZO
*** *********** ***** ? Guilford, CT 06437 ? 203-***-****
********.******@*****.***
education
Middlebury College, Middlebury, VT
August 2009
MA, Italian Language and Literature
Fairfield University, Fairfield, CT
May 2008
BA, Italian and French Language and Literature
Major GPA: 3.87, Overall GPA: 3.43
Florence University of the Arts, Florence, Italy
Spring 2007
Semester Study Abroad Program
Mediterranean Center for Arts and Sciences, Syracuse, Italy
Fall 2006
Semester Study Abroad Program
Professional experience
CVM, Inc., Madison, CT April
2010- Present
Administrative Assistant
? Work directly under President of company to oversee all offices functions
? Serve as a liaison between the administrative staff of company and
clients.
? Successfully manage five information technology consultants, this
includes: scheduling, time tracking, project management and customer
satisfaction
? Create marketing materials.
? Research new business opportunities and distribute marketing materials.
? Respond to all customer service requests and see through to completion
? Manage accounts receivable
? Coordinate and manage all vendor contracts and partnerships
Starbucks Coffee, Inc.
July 2009- July 2010
Barista
? Provide a positive Starbucks experience for all patrons through quick and
accurate beverage preparation
? Demonstrate excellence in customer service by utilizing exceptional
interpersonal and communication skills
? Spark revenue through effective sales techniques and exceeded monthly and
weekly sales quotas
Studionet Florence Apartments, Florence, Italy
May 2009
Intern
? Responsibilities included: opening and closing of office, managing
telephone and email correspondence, scheduling appointments, maintaining an
organized office environment
? Participate in new business endeavor, researching independent artists
across US and Europe for virtual artists' portal
? Contact artists and coordinate portfolio viewings
Teatro Maggio Musicale Fiorentino, Florence, Italy
Spring 2007
Press Office Intern
? Serv as a liaison between press office administration, journalists and
benefactors in a non-English environment
? Assist in the preparation, organization and execution of theater press
conferences, fund-raisers and special events
? Research, assemble and distribute a daily press review of all media
communications related to theater performances, events and employees
The Water's Edge Resort and Spa, Westbrook, CT
2007-2008
Wedding Caterer/Hostess
? Develop commitment to customer service, serving lunch and dinner to a
high class, international clientele
? Cultivate time management, problem solving and multi-tasking abilities
? Obtaine first management experience, training new employees
Activities/Volunteer Work
Private Foreign Language Instruction
2008-Present
Instructor
? Offer convenient, affordable French, Italian and Spanish lessons to a
diverse clientele
On the Day You Were Born, Florence, Italy
Spring 2007
Volunteer
? Assist in the coordination of an English/Italian cultural exchange event
based on Debra Frasier's children's book On the Day You Were Born to
promote youth involvement in Teatro Maggio Musicale Fiorentino
performances.
Istituto De Amicis, Syracuse, Italy
Fall 2006
English Teaching Assistant
? Collaborate with instructor to support English instruction in two middle
school classrooms
? Develop and execute original oral practice units without textbooks
Honors/awards
Italian Consulate Award, Fairfield University
May 2008
Alpha Mu Gamma Foreign Language Honor Society
2007-2008
Dean's List
2006-2007
LANGUAGES
Italian, French, Intermediate knowledge of Spanish, Beginner Chinese
Additional Information
Certified Tutor
Tested Proficient in Microsoft Word, PowerPoint, Excel, Access, Internet
Research
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