Customer Service Manager

JULIE BRADY

**** *. ******* **. #*

Long Beach, CA 90802

562-***-****

******@***.***

Business Owner/Manager with 20 years experience in Customer Service,

Management and Sales

Outgoing energetic professional seeking position with opportunity for

career advancement

. Twenty years experience providing retail and wholsale customer service

in the promotion and service industry.

. An unwavering commitment to customer satisfaction, with the ability to

build productive relationships, resolve complex issues and win customer

loyalty.

. Honest, dependable, hard working and punctual.

. High ability to learn computer programs and procedures.

EXPERIENCE

Hat Trick Embroidery, Huntington Beach, CA

Machine Operator 1990 to 1995

. Operated computerized embroidery equipment.

. Programmed designs into the operating system.

. Produced high quality work in a fast paced environment.

Promoted to Computer Operator/Supervisor

1995 to 1999

. Created designs to customers specifications after attending classes on

embroidery digitizing software.

. Supervised and trained machine operators.

. Motivated machine operators to meet schedules and deadlines.

. Answered phones and provided customer service for retail customers and

wholesale representatives.

Promoted to Manager

1999 to 2004

. Held interviews for new hires, employed and discharged employees as

needed.

. Handled book keeping and accounts payable and receivable.

. Implemented Microsoft programs such as Word, Excel and Powerpoint.

. Set work schedules for employees.

Purchased Hat Trick Embroidery

2004 to 2011

. Owned and Managed Company until sale in May 2011.

. Performed all office duties.

. Generated additional sales through telephone, email, promotional

flyers, and sales calls.

. Worked with retail and wholesale customers on a personal level.

EDUCATION

Huntington Beach High School, Huntington Beach, CA

General Education, Graduated with Diploma June of 1990

Long Beach City College, Long Beach, CA

Current student with objective to obtain a Bachelor's Degree in Business

Management with a minor in graphic design. Completed Business Management

certificate program in 2003 with 3.4 GPA.

References upon request

Contact this candidate