Project Manager Customer Service

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Personal information

First name(s) / Ricardo Filipe Rocha Freitas

Surname(s)

Address Rua Lu s Pastor de Macedo, Lote 25, 2 Dt

P-1750-157 Lisboa (Portugal)

Telephone (003**-***-***-***

Mobile (003**-***-***-***

E-mail(s) *******.*************@*****.***

Nationality Portuguese

Gender Male

Work experience

Employer, Dates Clickenter, Marketing e Multim dia Lda, 01/05/2008 >

Position held, Type of Founding Partner / Lead Developer, Marketing and

business Multimedia

Main activities and Web development, brainstorming of creative solutions and

responsibilities customer management.

Personal part-time project with specific goals: gather

experience and knowledge regarding business management and

web development.

Main activity: development of business management web

platforms for institutional and/or informative websites

(e-magazines, portals), according to requirements

specified by customers.

Some important and recent projects: first version of the

e-magazine for JRS Pharmarketing; official site for the

Embassy of Portugal in the United States of America;

communication platform for business groups in the

networking marketing sector.

Time2change, 01/09/2007 >

Position held, Type of Lead Developer, IVR (Interactive Voice Response) and

business Interactive Tecnologies

Main activities and Responsible for all web development and management, mainly

responsibilities on PHP and MySql database management.

Project manager and team leader/coordinator.

Main activities: management of IVR campaigns delivered

through different TV shows; resolution of any malfunction

occuring on a 'on the fly' basis - all programs are live

shows requiring a constant state of alert and an excellent

answer time, in order to minimize the impact of the

problem(s) on the calls' answering and reception

(thousands per day).

4 ONE Solution, 10/04/2006 - 01/09/2007

Position held, Type of Webdesigner, IVR e Interactive Tecnologies

business

Main activities and Graphic development regarding content manager websites and

responsibilities lead designer of enterprise's institutional website, as

well as all stationary for the company.

Management of different campaigns to be executed via IVR,

controlling their opening and closure as well as all

generated traffic; elaboration of new campaigns with

strong creative and appealing themes.

Telepac / Sapo / Netcabo, 2000 - 2006

Position held, Type of Client and customer service - Q&A via phone for ISP

business customers, Telecommunications: call center

Cogitatum, 01/03/1999 - 01/06/2000 / Freelancer, 2000 -

2006

Position held, Type of Webdesigner, Webdeveloping

business

Education and training

Dates 01/09/2000 - 01/06/2007

Degree, University Degree in computer engineering, Cocite

Principal Trained to develop in several different languages, in

subjects/occupational order to adjust and adapt to any programming language

skills covered required.

Databases introduction - function, structure and

optimization.

Project management: project timings, delegate rolls to

small and big teams, risk analyses and general project

issues handling.

General hardware functionality learning.

Personal skills and

competences

Mother tongue(s) Portuguese

Other language(s)

English Proficient user - listening, reading, speaking and

writing.

Spanish Intermediate user - reading, listening and speaking; Basic

user - writing.

Social skills and Good social skills and easy going person.

competences

Good communication skills - both written and spoken.

Proactive and great sense of respect regarding team work.

Easy integration and adaptation to different work

contexts.

Organizational skills Coordination of small teams of 2 to 4 elements - tasks

and competences delegation, personnel motivation, managing team

interaction and/or projects requirements or difficulties.

Creativity: elaboration of new ideas and/or innovative

projects.

Strong sense of information/know-how sharing, in order to

personal improvement.

Technical skills and Strong self-learning skills: ability to search and find

competences solutions (on general web, chats) to different projects

problems/requirements.

Ability to identify the best solution to unknown

situations.

Computer skills and PHP

competences Several years experience working with Php.

Good overall knowledge of different existing data modeling

and structures.

Constantly trying to innovate and simplify code layout,

being aware of new structure/logic trends.

MYSQL

Strong skills using mySql - at ease with different queries

structures, attention at performance and optimization

issues.

Attention to: database configuration details, optimization

and data integrity and safety.

GENERAL WEB STRUCURES

Good overall knowledge regarding all basic web structures

like Html, Javascript, etc.

Good skills with Ajax and Jquery.

SOFTWARE AND RELATED

Experience working under linux enviroments

Dreamweaver; General developing tools; Photoshop.

OTHERS

Excellent self-learning skill.

Artistic skills and Currently learning music theory and how to play the

competences saxophone.

Currently trying to learn how to surf. Trying.

Driving licence(s) Yes

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