Customer Service Sales Representative

** ******** ******, ********,** *****

Phone 516-***-**** • E-mail *******.******@*****.***

Nachana Stiven

Objective

Highly enthusiastic and creative professional seeking a

career change in a challenging environment that will

utilize my three-year experience in financial research,

writing and analysis to make a positive and gaining

contribution with a great organization within the media

industry that would be willing to allow me to make the

transition.

8/2003- 5/2007 Hampton University

Hampton, VA

B.A.- Bachelor of Arts Degree in English Arts

Professional experience

11/2007 Present Dealogic/Ilios Partners

New York, NY

Assistant Research Analyst

Provide qualitative and quantitative research

with the company’s Investor Relation team focusing

on a universe of investment advisory firms, hedge

fund firms, research and broker/dealer firms, along

with portfolio managers, analyst and associates

sector coverage.

Update Ilios’ IRNavigator software product

and database with marketing researched findings

on investment management firms and mutual funds.

Write press release articles, biographies, firm

background history, investment strategies and

breaking news updates on firms, mutual funds,

portfolio managers and analysts for Ilios’ IMW

database.

Generate profiles for clients, including public

companies and banks, for events including

Roadshows and Analyst days.

04/2006- 06/2007 Spiegel Brands Inc.

Hampton, VA

Fraud Analyst/ Loss Prevention Assistant

Cross referenced and carefully reviewed Spiegel

Brands Inc. customer’s accounts for fraudulent

activity.

Communicated with financial institutions and law

enforcement to initiate or promote criminal and/or

civil charges against suspects.

Assisted Department Manager in creating additional

programs, systems, curriculums and technology to

prevent fraudulent activity.

09/2004- 12/2006 West Corporation

Hampton, VA

Customer Service/Sales Representative

Worked in a call center environment assisting

MBNA credit card customers with their applications

for additional lines of credit; AT&T customers with

phone technical support and billing questions; and

AARP with health care insurance plans.

skills

Advanced skills in Microsoft Office: Advanced in Word, Excel, PowerPoint, Outlook, Visio and Access.

Advanced use with Bloomberg, Reuters, NASD, FSA, and internet search engines.

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