Customer Service Assistant

TONISHA M. ADAMSON

* ***** *****

Brooklyn, NY **208

Home: 718-***-****, Cell: 646-***-****

*********@*****.***

Entry- level Professional with strong interpersonal and organizational skills and a keen ability to

multitask a variety of challenges and responsibilities.

PROFESSIONAL STRENGTHS

Possess excellent communication skills, both oral and written

•

Goal-oriented and ability to handle multiple tasks

•

Strong customer service skills and phone etiquette

•

Strong organizational skills with an attention to detail

•

TECHNICAL SKILLS:

Knowledge of basic operating systems such as Microsoft Outlook and Microsoft Office

•

Familiar with software operating systems such as Vista and Windows XP

•

EDUCATIONAL QUALIFICATIONS

Enterprise, Business and Technology

Diploma in Business and Technology, June 2002; G.P.A 3.9

Hunter College, City University of New York

BA English, 2008; G.P.A 2.5

Concentration, English

Keller Graduate School of Management

MA Business Administration, 2009; G.P.A 3.0

Anticipated completion date, June 2011

PROFESSIONAL EXPERIENCE

BACK BAY CAPITAL CORP (May 2011-present)

• Write articles for the company.

EXAMINER, NEW YORK (January 2011-Present)

• Write articles for the Examiner website.

NEW YORK BOARD OF ELECTIONS, New York, NY (November, 2010)

• Oversaw registration for new voters and directed them to the polls.

CONGRESSMAN EDOLPHUS TOWNS OFFICE, Brooklyn, NY (June 2010-August 2010)

• Filed paperwork and answered phone calls for the staff in the office

• Stuffed envelopes and did mailing as well

• Assisted the staff with various paperwork

HUNTER COLLEGE, New York, NY (August 2007 – June 2009)

College Assistant, PCS (Public Computing Services)

• Patrolled eight of the main labs and ensured students used the lab in compliance with college

regulations

• Answered office phones, took messages and provided excellent customer service to all students

& faculty

• Worked at the front desk, and ensured that all students showed proper identification when

entering the lab

• Assisted students with various software applications such as Internet Explorer and Microsoft

Office

• Trained new staff in using applications and using the scanners and printers

• Dealt with irate students entering the lab and worked diligently to resolve all disputes

HUNTER COLLEGE, New York, NY (August 2004 – December 2004)

Testing Assistant, Testing Center

• Shredded documents of former students applying for Hunter’s undergraduate/graduate program

• Prepared materials for the CPE (CUNY Proficiency Exam)

• Assisted with tasks such as stuffing envelopes, using the copying machine for copies of

documents, and other paper work

• Answered questions regarding the CUNY Proficiency Exam

HUNTER COLLEGE, New York, NY (August 2003 – December 2003)

File Clerk, Department of Puerto Rican Studies

• File various documents for the Puerto Rican culture

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