Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Mountain Grove, MO, 65711
Posted:
July 10, 2011

Contact this candidate

Resume:

Misty D. French

**** ********* ****

PO Box ***

Mountain Grove, MO 65711

417-***-****

Education

****-**** ******* ******** **********, Bowling Green, KY

Business Management/Marketing

****-*996 McLennan Community College, Waco, TX

AAS Business Management/Accounting

Experience

Jan 2011-Present Epic Credentialed Trainer-Optime, Mercy Health System, St. Johns

Hospital, Lebanon, MO

Completed training and credentialing requirements in Epic Optime application. Trained

co-workers in Epic Optime to prepare for go-live situation. Demonstrated

processes from appointment scheduling through patient discharge from

surgical department. Assisted co-workers in the peri-op department during

two week go-live process. Presently train co-workers in Optime Op

Support classes for several Mercy facilities. Update curriculum and

problem solve application issues.

Mar 2010-Jan 2011 Office Manager, Anthony Heating & Air, Mountain Grove, MO

Scheduled service appointments with customers. Maintained AR records,

billed customers, and made bank deposits. Filed monthly and quarterly tax

returns according to state and federal laws. Prepared bid information and

complied and submitted bid packages. Handled weekly payroll; calculated

hours, employee pay, and created paychecks.

July 2007–Jan 2010 Owner/Manager, Bleachers Sports, Mountain Grove, MO

Developed business plan and acquired funding for retail sporting goods

business. Designed floor plan and complete store layout. Established new

accounts with outside sales calls and incoming sales inquiries. Maintained

inventory records. Established and maintained customer accounts.

Responsible for daily operations, sales records, cash receipts, all staffing

issues, and customer service. Conducted annual inventory for tax and

banking records. Prepared and filed quarterly and annual tax returns.

Sept 2005-July 2007 Manager, Cabool License Office, Cabool, MO

Verified eligibility and issued driver’s license. Completed title

applications for motor vehicles, boats, trailers and ATVs. Collected sales

tax for new vehicles purchased. Collected fees for vehicle renewals and

drivers’ licenses. Daily bookkeeping and daily deposits for the State of

Missouri and the Cabool License Office. Conducted monthly and semi-

annual complete physical inventory to reconcile with state records.

Skills Professional image, hardworking, ambitious, and self-motivated. Great organizational and

analytical skills. Exceptional written and verbal communication. Vast

computer knowledge including; MS Word, Excel, Power Point, Corel

Draw, Quick Books, Epic, and various accounting/business programs.



Contact this candidate