Customer Service High School

Location:

Posted:

July 10, 2011

Heather L. Foster

Roscommon, MI 48653

**************@*****.***

OBJECTIVE

Seeking position in the administrative/project assistance field.

Extensive computer, communication, organizational and people skills.

Typing speed: 50-60 wpm

Experience includes customer service, scheduling and sales.

EMPLOYMENT HISTORY

Applied Research Associates, Roscommon, MI

11/2010 - 04/2011 Scheduler/Admin Assistant

Scheduled appointments for State Farm Home Inspections in Florida.

Acted as primary liaison between State Farm Insurance and Applied

Research Associates.

Responsibilities included development and maintenance of

spreadsheets, databases and Word documents.

Provided support from home office using dedicated office phone,

internet connection and computer.

Coordinated inspectors schedules to align with client requirements.

Prioritized and organized delivery of service to ensure efficiency

and client satisfaction.

Established standards and developed repeatable processes to improve

cost and time efficiency for managing inspector appointments.

Stepping Stone Child Development Center, Waterford, MI

05-2009 - 08-2010 Teachers Aide

Provided child care for children from infant to 12 years old.

Maintained documentation such as emergency contact information,

billing and progress reports to families

Pizza Hut Italian Bistro, Grayling, MI

08/2007 - 4/2009 waitress

EDUCATION

Roscommon High School

Graduated 6/2007

GPA - 3.64

HONORS AND ACTIVITIES

Junior member of the American Legion Auxiliary Post 416

Vice president of my class in high school. Clubs affiliations:

S.A.D.D, Y.B.P, Interact, Rotary, Drama, Chamber Choir, Solo

Ensemble, Musical, Class Congress.