Human Resources Customer Service

Donna L. Varriale

* ****** ****** ( Framingham, MA 01701 ( Home 508-***-****

Experience

Mutual Savings Bank, Massachusetts - September 2003 to Present

. Advised management concerning conflict resolutions and appropriate

disciplinary actions to ensure minimal legal liability and maximum

compliance with federal regulations such as ADA, FMLA, etc.

. Manage all leave of absences.

. Manage all benefit plans and ensure compliance including the 401(k)

Plan and Pension Plan.

. Manage and develop relationships with vendors to ensure optimal

accuracy and customer service.

. Negotiate benefit renewals and contract changes.

. Renegotiated the group life insurance policy for a savings of $80k per

year without a change to the benefit.

. Managed all benefit aspects of an acquisition resulting in a seamless

transition.

. Manage the corporate health and wellness initiative and coordinated the

first biennial health, wellness, and safety event for all employees and

their families.

. Obtained 50% employee enrollment (300 employees) in Blue Cross Blue

Shield's WalkingWorks program utilizing effective communication,

motivation techniques, and incentives achieving an 85% average

participation rate over 10 weeks earning the Best of the Best rating

out of 30+ participating Blue Cross Blue Shield companies.

. Researched, analyzed, implemented, and communicated appropriate changes

to benefit levels and Section 125 plan documents as a result of Mass

Health Care Reform (MHCR).

. Established a process for identifying eligible/ineligible dependents as

a result of MHCR, communicated implications, and calculated pre-/post-

tax deductions as well as imputed income for employees with ineligible

dependents.

. Manage the annual web open enrollment.

. Developed benefit metrics.

. Knowledge of compliance and legislation such as COBRA, HIPAA, ADA,

FMLA, ERISA, Mass and Federal Health Care Reform

. Initiated, researched vendors, and implemented a Flexible Spending

Account within 3 months with first year enrollment exceeding 20% of

eligible employees and achieved 40% enrollment by the fourth year.

. Research and analyze various procedures and implement changes to

enhance efficiency and effectiveness of processes and HR staff members.

. Ensure quality, accuracy, and auditing procedures are adhered to.

. Recommend enhancements and changes to Human Resources policies,

procedures, and processes.

. Redesigned the benefit intranet providing enhanced accuracy and

communication to employees.

. Develops company-wide and targeted employee benefit communications.

. Selected as co-chair of the Green Initiative. Responsible for

researching and establishing programs on a corporate, community and

employee level.

ACMI Corporation, Southborough, Massachusetts - April 2002 to September

2003

Corporate Benefits and HRIS Analyst

Corporate Responsibilities

. Ensured consistency and clarity between Corporate Headquarters and 3

sites for benefits administration, HRIS administration, and policy and

procedures.

. Educated, mentored, and coached the Human Resources staff and managers

at all sites for leaves of absences, benefits, policies and procedures,

and federal and state regulations and compliance requirements such as

COBRA, qualifying events, etc.

. Reviewed, researched, and recommended enhancements and changes to Human

Resources policies and procedures.

Benefits

. Resolved complex benefit contract and staff benefit problems.

. Identified audit needs and regularly monitored and checked data across

sites. Took corrective action when appropriate and educated Human

Resources staff to ensure accuracy on an on-going basis.

. Evaluated and interpreted benefit plan documents and contracts and made

recommendations for modifications and improvements.

. Educated the Human Resources staff on regulation and compliance

changes.

HRIS

. Finished the HRIS conversion and implementation of Ceridian Source 500

System and maintained and updated code tables.

. Established processes between Human Resources and Payroll to ensure

accurate and consistent processing of data.

. Oversaw and reviewed the creation of Standard Operating Procedures for

data entry.

. Wrote reports utilizing Crystal Reports and maintained data integrity

utilizing various methods of reporting and audits.

. Troubleshoot problems for the Human Resources staff and train and

answer end user's questions.

Software Developer, Natick, Massachusetts - October 1999 to April 2002

Benefits Specialist

Benefits

. Processed FMLA and other leave of absence requests, communicated with

staff procedures and guidelines, and processed appropriate paperwork,

correspondence, and pay continuation through STD or LTD.

. Worked with staff members returning from a leave of absence who needed

alternative solutions transitioning back to work.

Evaluated benefit plan documents and contracts and made recommendations

for modifications and improvements.

. Developed and maintained relationships with vendors and broker to

establish clear and concise expectations achieving cost competitive

benefits and high levels of service.

. Evaluated market data, established competitive position, and made

recommendations as appropriate.

. Assisted in the research and implementation of the BCBS PPO Plan,

coordinated open enrollment meetings, and ensured accurate enrollment

processing for a staff of approximately 600.

. Ensured all aspects of the 401(k) plan document were complied with in

the administration of enrollment, rollovers, loans, hardship

withdrawals, QDRO's, leaves of absences, and terminations.

. Prepared 401(k) census and information for annual testing.

. Prepared various benefit metrics.

Compensation

. Prepared and processed information for quarterly staff bonus program.

HRIS

. Assisted in the HRIS conversion and implementation of ADP HRizon

ensuring the quality and accuracy of data.

. Maintained and updated code tables within HRizon.

. Wrote reports for the department and staff utilizing Report Smith and

maintained data integrity utilizing various methods of reporting and

audits.

. Wrote the Standard Operating Procedures for data entry and internal

processing guidelines.

Additional Responsibilities

. Prepared Affirmative Action data for analysis and prepared EEO-1 and

VETS-100 reports.

. Conducted exit interviews.

Software Developer, Marlborough, Massachusetts - April 1999 to October 1999

. Initiated and implemented an Affirmative Action Plan.

. Discovered errors in health and dental insurance billing that resulted

in a credit of approximately $10,000.

. Processed, maintained, audited, and made modifications to benefit

programs.

TetraTech (formerly Rizzo Associates, Inc.), Framingham, Massachusetts -

April 1992 to April 1999

Recruiting

. Interviewed engineers, scientists and administrative staff from co-ops

to management level.

. Conducted reference checks, recruited potential applicants at various

career fairs, organized and arranged interviews for interviewers and

prepared offer letters.

. Prepared employment postings and coordinated the placement of

advertisements.

. Prepared affirmative action data for analysis.

. Maintained relationships with college/university career development

centers for student co-op referrals and regular employment.

Employee Relations

. Organized and conducted new employee orientation; conducted exit

interviews upon employee termination; assisted employees with

resolutions to conflicts.

Benefits Administration

. Maintained all benefit programs (health, dental, life, travel accident,

flexible spending, dependent care, etc.) and evaluated and recommended

changes, additions, or modifications when necessary.

. Organized and conducted open enrollment sessions for all benefits.

. Adhered to COBRA and HIPAA requirements, prepared correspondence, and

maintained files.

. Monitored 401(k) eligibility requirements and processed internal

paperwork for 401(k) administration.

. Evaluated and implemented an annual in-house medical surveillance

program for technical staff saving the company approximately $2,500 in

direct costs and employee payroll of approximately $1,600 (the

equivalent of $4,500 in billable payroll).

Training and Development

. Trained Human Resources staff members in all functions of the

department and coordinated, oversaw, and evaluated their daily

activities.

Additional Human Resources Responsibilities and Accomplishments

. Assisted in compensation administration and completed external/internal

salary surveys as needed.

. Assessed areas of Human Resources and made recommendations in order to

improve automation, procedures, and processes.

. Evaluated and implemented the Visual HR Human Resources software.

. Responsible for the security, customization, and maintenance of Visual

HR.

. Created, redesigned, and improved numerous internal forms to ensure

consistent and accurate processing of information.

Software Programs

Word, Excel, Powerpoint, Ultimate Software - UltiPro, ADP's HRizon,

Report Smith, Ceridian, Millennium, Harpers Payroll

Education

Rivier College, Nashua, NH - Bachelor of Science in Business Management

Bentley College, Human Resources Management Certificate

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