Customer Service Human Resources
Resume:
Conifer, CO *****
Phone: 303-***-****
***********@*******.***
SUMMARY OF SKILLS:
* ADMINISTRATIVE AND MANAGEMENT SKILLS - Four years of co-owning and
operating a chiropractic practice focused on patient management, patient
treatment, report writing, accounts receivable, accounts payable, budget
management, including strategic thinking and critical decision-making,
process improvement, delegating, website content and design and contract
negotiation. The business showed growth, increase in productivity and
collections every year.
* WRITTEN AND VERBAL SKILLS - Reports that are sent to doctors, attorneys
and insurance companies for evaluation of a patient and their injuries to
validate their treatment as it is related to their injury. Talking to
patients, medical doctors, attorneys and insurance companies for education,
marketing, billing and updates on patient or client progress. Preparing
and delivering presentations, writing and editing published materials.
* INTERVIEWING AND CRITICAL THINKING SKILLS - Questioning patients on their
past history and details surrounding their injury to diagnose their
ailment. Differential diagnoses for complex injuries to choose the best
course of treatment and to make appropriate referrals when needed.
* CUSTOMER SERVICE - Excellent relationship builder, with strong
negotiation and mediation abilities. Highest customer service skills
including: clear communication, honesty, timeliness, including training of
staff, keeping patients happy, and conflict resolution.
EDUCATION:
DOCTOR OF CHIROPRACTIC
Western States Chiropractic College, Portland, OR 97230
Graduated December 2006
BACHELOR OF SCIENCE, Human Biology
Western States Chiropractic College, Portland, OR 97230
Graduated March 2006
PROFESSIONAL EXPERIENCE:
Chiropractor, Denver Integrated Spine Center, January 2010 - present
7007 East Hampden Avenue, Denver, CO 80224
Randy Eldridge, DC 303-***-**** (please do not contact without my
approval), 32-40 hours per week/$43,200 salary + bonus
Provide patient management and treatment in a multidisciplinary health care
center.
*Present weekly workshop and present treatment plans to patients.
*Contact medical doctors to schedule meet and greats informing them of our
services that are beneficial to their patients.
*Provide written narrative reports to attorneys and insurance companies so
that we can be paid for our services.
*Conduct new patient exams and interviews to get to a diagnosis and
deciding on appropriate treatments.
*Continuing education: 16 plus hours every year on documentation and
patient treatment.
Co-Owner and chiropractor, Get Moving Chiropractic, January 2007-present
2942 Evergreen Parkway, Suite 305, Evergreen, CO 80439
Katy R. Mooberry, DC and Isaac A. Mooberry, DC 303-***-****, currently 0-
12 hours per week, $20,000 salary and bonus
Manage business operations and chiropractic treatment for a
multidisciplinary office.
* Accounting and finance; accounts payable, accounts receivable, cost
analysis, purchasing and invoice reconciliation.
* Human resources; training staff, payroll, and development of employee
policies/procedures.
* Customer service; developed relationships with patients and local
business owners and local residents.
* Written communication; wrote and edited published marketing materials and
narrative reports, wrote and edited content and layout of the business
website.
* Oral communication; regularly presented in office workshops/presentations
to patients.
* Organizational strategic planning; develop marketing plan and
implementing it on a budget.
* Business co-owner; negotiated contracts for lease and sublease
agreements.
CERTIFICATIONS:
-Colorado Workers Compensation - Level 1 Certification
ASSOCIATIONS/AWARDS:
-Colorado Chiropractic Association - Member of the membership committee
-Award "Rising Star" given to a member of the Colorado Chiropractic
Association who has shown commitment to helping the profession.
VOLUNTEER/COMMUNITY SERVICE:
-National Sports Center for the Disabled -Helping those with disabilities
enjoy skiing and the outdoors
Contact this candidate