Customer Service Manager

David W. Pendergraft

**** ******** **

Hamilton, OH 45011

Res: 513/893-1045 *************@**********.***

Cell: 513/464-3520

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MANAGER/SUPERVISOR OF PRINTING & PACKAGING

PROFILE: Folding Carton professional with broad manufacturing experience

of both the sheet fed offset and gravure printing processes.

Direct management experience in the areas of production,

quality, production planning, customer service, inventory

control, cost estimating, sales bids and sales budgets.

EXPERIENCE:

Innomark Packaging Solutions - Dayton, OH

July 2010 - June 2011

Client Services Manager

. Direct supervisor of six Project Managers for Innomark Packaging

Solutions, servicing the packaging, retail and commercial print

needs of Fortune 500 customers such as P&G, PetSmart, Unilever, Bic

and Merck.

. Worked directly with fulfillment vendors to obtain quotes and award

business to ensure all display components were assembled completely

and correctly at the most cost effective prices.

. Served as the primary liaison between project management and

production to make sure customer needs were met on a daily basis.

. Worked closely with clients and sales to ensure customer needs were

met in a very fast pace environment.

Graphic Packaging

1991-2010

Integration Team/Production Control Manager

July 2008-June 2010

. Generated internal plant production related specifications to

include customer requirements, packing specs, quality data and

shipping information for various fortune 500 accounts.

. Verified and validated that plant specs matched actual

processes and procedures.

. Coordinated production trials in order to transfer business

from plant to plant in timeframe allowed.

. Traveled to various plants to hold pre-trial meetings with

plant personnel to ensure trials were successful.

. Coordinated material transfers to receiving plants or

customers as transfers were completed.

Services Manager - North Wales, PA ('99-'01), Middletown, OH ('01-'08)

July 1999-July 2008

. Responsible for all customer service operations, including the

management of all customer service representatives, scheduler,

estimator and graphics manager.

. Determined and met specific department goals; conducted regular

staff evaluations and motivated all employees for high quality work

and prompt turnaround.

. Worked closely with national account sales group to establish sales

budgets and forecasts of existing accounts while also analyzing new

business opportunities and developing pricing levels for bids.

. Effectively oversaw all production schedule activities for the most

cost-effective manufacture of folding cartons while still meeting

customer expectations.

. 98% on time delivery rate for 2007.

. Reduced number of new layouts by 25%.

. Identified method of saving in excess of $150M annually in

board cost through layout and inventory control.

. On hand roll-stock inventory reduction of 24%

David Pendergraft

Page Two

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Production Supervisor - Muncie, IN

1997-1999

. Responsible for production activities at gravure printing facility

to include the safety and supervision of approximately 40 employees

covering printing, cutting, finishing, quality, shipping, and

maintenance on second and third shifts.

. Responsible for the maintenance and upkeep of three Zerand cutters,

one 3/color Zerand flexo press and die room.

. Ensured that all new employees were put through an effective

training program to include safety.

Quality Facilitator - Muncie, IN

1994-1997

. Developed and coordinated partnership teams with suppliers

and acted as facilitator

of meetings in an effort to reduce material defects and costs in

order to increase profitability.

. Acted as a liaison to the production group, providing

support, development and

quality department resources for spoilage, downtime, and throughput

audits.

. Leader of cost reduction team that utilized the knowledge of both

hourly and

salaried employees to investigate employee suggestions to reduce

waste, improve throughput, and reduce downtime. Responsible for

calculating savings as well as percentage of savings awarded to

employees.

Scheduler/Estimator/Graphics Coordinator - Muncie, IN

1991-1994

. Effectively planned and scheduled production based on information

received from customer service.

. Prepared job jackets for production to include all

necessary information needed to efficiently run orders.

. Ordered and managed inventory of production related materials to

include: paperboard, gravure cylinders, cutting dies, corrugated

containers, and pallets.

. Responsible for all estimating functions to include bookings

estimates as well as sales estimates to obtain new business.

. Consulted with customers, supervisors and press crews to ensure

both customer and pressroom requirements were met prior to the

manufacture of gravure cylinders and cutting dies.

. Coordinated specifications and needs to art houses, film suppliers,

base manufacturers, cylinder engravers, and cutting die suppliers

to ensure that customer's and production's requirements were

fulfilled.

Education Ball State University, Muncie, IN

Bachelor of Science Degree

Major: Graphic Arts Management

Minor: Management

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