Customer Service High School
Resume:
JOANNA M. WATERS
Elk River, MN 55330
CAREER OBJECTIVE
To obtain a position where I can apply my professional skills
and they can be utilized to our
mutual benefit.
EMPLOYMENT
Allianz
2011
Golden Valley, MN
Temporary employment
Cash Control Specialist
(Sphorion Staffing)
. Worked in the Treasury Department
. Entered checks and cash into companies On Base System
. Used Mellon System to deposit money and balance spread sheets
. Responsible for all address changes of clients
Minute Clinic
2009
Minneapolis, MN
Temporary employment
Insurance Representative
(The Right Staff)
. Date entry
. Verified insurance information on company website
. Contacted patient or insurance company by phone
Meritain Health
2002-2008
St. Louis Park, MN
Claims, Preprocessor
. Maintained a minimum of 30 claims per hour on a daily basis
. Upheld a payment accuracy of 98% statistical /documentation accuracy
. Data entry of specific data into the claims processing system
. Adhered to maintain company turnaround standards
. Back-up on other date entry tasks as needed
. Assisted in the review and updating of the preprocessing documentation
procedures
. Basis knowledge of standard insurance forms (HCFA, UB's and dental)
. Excellent 10 key ability
. Ability to utilize multiple monitors at the same time
. Highly organized and detailed orientated
. Proficient use of computer programs: Excel, Word and Access
In Home Health 1999-2002
Plymouth, MN
Accounts Payable Clerk
. Maintained all accounts for In Home Health
. Recorded, processed and deposited payments
. Prepared weekly checks for employees using Excel spreadsheets
. Reimbursed staff for mileage and services
. Back-up receptionist duties
. Knowledgeable of all office equipment
. Experience with a variety of email systems and Internet 2000
Joanna Waters Resume
Page 2
North Memorial Federal Credit Union
1997-1999
Brooklyn Park, MN
Client Service Representative
. Greeted customers, addressed concerns and directed them to appropriate
services
. Daily maintaining and balancing of cash drawers
. Responsible for opening and closing of the branch
. Kept high standards of customer service
EDUCATION
North Hennepin Technical College
1997 - 1998
Brooklyn Park, MN
General Business/Computer Classes
Champlin Park High School
1997 Graduate
Champlin, MN
High School Courses
References Upon Request
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