Customer Service Quality Control
Resume:
Jerald F. Kimbrell
San Antonio, TX 78261
********@*****.***
OBJECTIVE: DIRECTOR OF LABORATORY
SUMMARY
Highly motivated administrative laboratory director who has demonstrated
continuous growth, achievements and impressive leadership in the direction
of complex activities within the healthcare industry. Solid business
insight with the ability to investigate and analyze needs, forecast goals,
streamline operations and envision new program concepts. Excellent
communication and interpersonal skills serve as the foundation to
effectively network, collaborate, negotiate and maintain positive
partnerships with physicians, staff, outside vendors and organizations.
Proficient in the management of a diverse range of departments,
professionals and programs through a complete understanding of the
laboratory arena and integrated networks. Adept at setting, expecting and
achieving high standards of quality.
AREAS OF EXPERTISE
*Organization, Time Management *Government, State,
Local Compliance
*Developing Strategic Relationships *Customer Service
and Retention Management
*Finance Management, Expense Control *Multi-Specialty
Management Experience
*Healthcare Business Negotiation *Policy and
Procedure Development
*Staff Development and Employee Relations *Performance Standards /
Quality Control
* Patient and Employee Satisfaction
EMPLOYMENT
North Central Baptist Hospital - San Antonio, TX
2008 - 2011
Director of Laboratory Services
Direct daily laboratory operations and transportation services for a For-
Profit hospital under the banner of Vanguard Health Systems. Baptist Health
System consists of 5 acute care hospitals, which offer 1,753 licensed beds:
Baptist Medical Center, North Central Baptist Hospital, Northeast Baptist
Hospital, Southeast Baptist Hospital and St. Luke's Baptist Hospital.
Baptist Health System is a recognized Solucient 100 Top hospital system and
each individual facility has earned Accredited Chest Pain designation.
Maintain the daily direction and leadership of the laboratory to include
Inpatient Laboratory Testing, Outpatient Clinic Laboratory Services,
Pathology Services, Phlebotomy Services and Hospital Wide Patient
Transportation.
. Implement protocols for departments to achieve Vanguard Health Systems
Health For Life and Safety For Life initiatives.
. Manage departments using healthcare initiative tools: SBAR, STAR, ARCC
and CUS
. Establish hospital wide positive relationships with all departments to
include Administration, Nursing leadership, Physicians, Ancillary
leaders and Baptist System Executives.
. Created "Dr. 5" character to positively enhance patient and employee
satisfaction in coordination with "Strive for 5" patient survey
program.
. Continued yearly growth in Employee Satisfaction using Studer Group
Q12 principals
. Built successful strategic plan to increase Laboratory Services base
salary ranges and shift differential pay for employees.
. Developed protocols using cost assessment and pro forma plans to bring
more testing in-house to reduce costs and increase physician
satisfaction.
. In coordination with executive leadership, developed strategic goals
to improve communications and transport for patient movement across
the facility.
. Manage directives to provide rapid, accurate testing and a positive
patient experience through the hospital Outpatient Laboratory
Services.
Baptist Memorial Hospital - North Mississippi: Oxford, MS 2007-
2008
Administrative Director of Laboratory Services
Manage administrative operations of all laboratory services at a 220-bed
healthcare facility with areas of responsibility revolving around Inpatient
Lab Services, Laboratory Outreach Program, Blood Bank, Pathology Laboratory
and off-site Outpatient Center. Provide innovative leadership to maximize
the laboratory's contribution to overall hospital performance through
effective planning, organization and financial management. Work daily with
upper executive leaders and physicians to position the hospital for
continued growth and market expansion.
. Administer and direct all aspects of planning and development
strategies to drive forward new business. Development through in-depth
analysis of client's needs and requirements to promote growth and
enhance revenue.
. Streamlined workflow to improve productivity and turnaround times by
successfully negotiating and executing testing acquisitions, including
capitol equipment agreements through reagent rental or outright
purchase.
. Planned and implemented strategies and programs to create a team
atmosphere with a focus on the development and enhancement of the
professionalism of employees; provided consistent, open communication
opportunities on a daily basis to promote maximum professional growth
that and increase morale and productivity.
. Ensure compliance with Government, State and Local regulations.
Perform systems and procedures analyses to test and analyze internal
controls, identifying areas for improvement.
. Continually scrutinize short-term and long-term strategies, goals and
mission achievements, instituting new objectives to maximize revenue
generation and new business development.
Our Lady of the Lake Medical Center: Baton Rouge, LA
2002-2007
Manager: Microbiology and Molecular Diagnostics
Based on laboratory achievements, was hired in 2002 by a 1002-bed hospital
to direct the laboratory microbiology division through total renovation and
expansion phases. Analyzed prospective laboratory design, equipment and
other factors with a focus on future technology and state of the art
testing capabilities. Planned and executed investigative strategies to
successfully ignite growth and profits for the hospital laboratory
services. 3 years director experience on an interim level.
. Oversee administration of microbiology and molecular diagnostics.
Assume full responsibility for the strategic planning, development,
operations, marketing, customer service, administration and employee
relations.
. Oversee the department policy and procedure manuals; updated, revised
and overhauled where needed.
. Significantly increased revenues and decreased expenses through
streamlining procedures and implementing cost-cutting measures.
. Upheld patient dignity with a high degree of concern and
professionalism by performing patient rounding.
UAB Hospital: Birmingham, AL
1996-2002
Evening Shift Supervisor
Selected to turn around operations, address employee conflict and implement
quality control, molding the laboratory into a team environment at an 950-
bed teaching hospital. Restructured operations, analyzed existing methods
and developed new programs and procedures to re-direct operations and
employee relations.
. Oversaw all functions of the department. Accountable for monitoring
costs and expenses.
. Ensured compliance with healthcare regulating organizations including
JCAHO and CAP.
. Administered and reviewed employee performance, welcomed constructive
criticism from customers and employees for improving and solving
service issues.
. Developed and implemented policy and procedure manuals, updating old
material I to comprehensive instructional manuals, clarifying areas of
responsibility.
UAB Hospital: Birmingham, AL
1991-1996
Educational Coordinator / Microbiologist
. Directed all operations and activities for training and continuing
education for resident physicians, employees and laboratory students.
. Oversaw inventory on equipment and supplies; served as authorized
person with approval for supply requisitions. Handled vendor
relations, met with sales representatives introducing new products and
procedures. Conducted conferences and presentations with hospital and
university physicians and professors to enhance the proper scheduling,
training and development for laboratory medicine clinical practicum
programs.
. Collaborated with staff regarding policies, procedures and staffing
needs; maintained open channels of communication resulting in optimum
delivery of service and a positive working environment.
EDUCATION
Colorado State University, Fort Collins, CO
2007
Master of Business Administration
University of Alabama at Birmingham, Birmingham, AL
1991
Bachelor of Science / Medical Technology
LICENSURE AND MEMBERSHIPS
American College of Healthcare Executives
American Society for Clinical Pathologists
Louisiana State Board of Medical Examiners
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