Customer Service Software
Resume:
Dervis Kruskic
Orlando, FL 32818
********@*****.***
Career Summary:
Skilled, talented computer professional with extensive knowledge of
software programming, databases, networks, hardware, tools, systems and
business applications knowledge. Motivated self-starter, with many years of
experience Maintaining, Troubleshooting & Repair of Network and Desktop
Peripherals, solve technical problems and business requirement gatherings.
Goal oriented professional with strong people skills and leadership
ability.
Demonstrated skills include:
. Professional performed the tasks of installing, diagnosing and
repairing computers/networks.
. Planning, implementing, maintaining and troubleshooting computer
networks and additional equipment and software.
. Knowledge of implementing software programming skills in designing &
developing business software
. Elaboration, implementation and normalization SQL databases.
. Trained IT departments on implementation of business software
. Many years of experience in Internet technologies
Computer skills:
Operating Systems: Windows NT, 9x, 2000, XP, Windows Server, Windows 7
Programming Languages: Senior VB programmer, C, C++,C#, SQL, PHP, CMS,
Joomla, UML, Software engineering
Database: MS Access, MSSQL, MySQL, Oracle,
Other: Computer Hardware & Networking good skills, Internet and Web design,
Corel Draw, MS Office.
Overall IT experience of over 18 years
Other Skills:
Project Management, Organization and experience in providing education
Professional Experience
Euro d.o.o. 01/10-02/11
Odzak, Bosnia and Herzegovina
IT Specialist
. Planning, implementation, and maintenance of information systems
. IT training for users and maintenance staff
. Monitoring and consulting
Graphic & Design 03/09-01/10
Odzak, Bosnia and Herzegovina
IT Specialist
. IT Consulting
. Solving the tasks of implementation of hardware and software tools
Srednja skola Odzak 07/97-03/09
Odzak, Bosnia and Herzegovina
IT Teacher, IT Consultant
. IT Teacher in Secondary school (High school)
. IT Consulting for IT equipment and school software
IBM Germany 05/95-04/97
Mainz, Germany
IT Technician
. Technical Support and Maintenance for Computer controlled machines and
tools (Robots) including routine programming.
Adecco GMBH 03/93-05/95
Mainz, Germany
Technician
. Installing, maintaining, and repairing electromechanical, electrical,
and electronic components of machinery and equipment, including
transformers
Birotehnika 07/88-07/92
Odzak, Bosnia and Herzegovina
Service
. Repairing office machines, photocopy machines, typewriters
Customer Service
Education
. Faculty of Mechanical Engineering and Computing 2004-
2010
Mostar, Bosnia and Herzegovina
Expert Computing Study - Graduate Certificate
. AKAD - The University for the Employed 1994-1997
Rendsburg, Germany
University Professional Certificate for Informatics,
Organization and Data Processing
(Equivalent to A+ Certificate)
. School Centre "Fric Pavlik" 1984-1988
Bos. Brod, Bosnia and Herzegovina
Electrical Technician
Additional education
. Secondary School Odzak 2000-2001
Odzak, Bosnia and Herzegovina
Specialized Informatics Course
for Informatics Instructor
. IBM Germany 1996
Mainz, Germany
Various IT courses
Languages Spoken
English
Bosnian (Serbian and Croatian)
German
Contact this candidate