Customer Service Project Manager

JOANN ZANNONI

**** *. ******** **** ***** Phoenix, AZ 85044

480-***-**** ********@***.***

EXCEPTIONAL ADMINISTRATIVE AND PROJECT COORDINATOR

*STRONG CUSTOMER RELATIONSHIP DEVELOPMENT *EXCEPTIONAL COMMUNICATION

SKILLS

*STRATEGIC PLANNING AND MANAGING PROJECTS *ORGANIZATION TO EXCEED TIGHT

DEADLINES

*TIME MANAGEMENT EXPERTISE *EFFECTIVELY MANAGE MULTIPLE PRIORITIES

QUALIFICATION SUMMARY

Administrative support professional experience working in fast-paced environments demanding

strong organizational,

Interpersonal, and technical skills. Highly trustworthy, ethical, and discreet with all business

matters and projects.

Recognized for providing superior customer service maintaining a 100% of existing and new

accounts. Detailed oriented and resourceful in completing projects before tight deadline dates.

Manage with ease multiple tasks. Confident and poised in interactions with individuals at all

levels.

PROFESSIONAL EXPERIENCE

Administrative Support

*Recognized for being a high achiever in faced paced companies for maintaining multiple

projects, schedules,

marketing reports, sales presentations, budgets, customer orders, billing, customer service,

and problem-solving.

*Maintained a monthly 98% accuracy rate on audits of products and services, marketing

reports, customer

contracts, and billing statements.

*Performed administrative support functions for top level management of large non-profit,

hospice, medical,

snack food, business product, and hotel corporations ensuring all deadlines were met or exceeded

100% of the time.

*Provided daily data entry in clientele’s databases to organize all necessary client information,

history, and future

projections to keep all team associates and upper management informed of concerns and

successes.

Customer Service and Reception

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*Effective consultant achieving a 98% resolution rate on highly difficult customer issues.

*Managed customer orders, samples of products, product deliveries, and billing that

guaranteed yearly 98%

customer retention with a 50% increase in customer referrals.

*Successfully handled production and timely distribution of numerous marketing projects, sales

materials,

promotional presentations, and reports to have met deadlines and grew profit goals by 50%.

*Committed to high standards of customer service and marketing focus working independently

or on a team.

Technical and Computer Skills

*Advanced in utilizing Microsoft Office 2007/2010(Word, Excel, and Powerpoint), Adobe Reader,

and Outlook.

*Proficient in Microsoft Project 2007/2010 and Ace Project 2010 to manage projects.

*Effective utilizing various types of fax machines; multi-line phones; and file management

systems.

*Data entry with a typing speed of 65wpm.

*Excel in the utilization of social media sites (Twitter, Facebook, LinkedIn, Flicker, YouTube,

Hootsuite, and Tweetdeck).

WORK HISTORY

Independent Contractor in Phoenix, Arizona

Collum Roofing, Inc. Project Coordinator and CSR 2/2011 – 5/2011

St. Vincent de Paul Marketing and Volunteer Coordinator 2010 – 2011

(intern)

Arizona Quality Providers, LLC Caregiver and Marketing Coordinator 2010 –

present (part-time)

Computer Skills Institute Curriculum Developer 2010

Jazzys Feel Good Chocolate Co. Distributor and Marketing Coordinator 2008 -

2010

Joann’s Caregiving Caregiver and Marketing Coordinator 2008 - 2009

Accounts Inc. Account Coordinator 1998 - 2000

Hospice Community Liaison and Marketing Coordinator in Phoenix, Arizona

Hearts for Hospice East Valley Expansion 2009

Hospice of Arizona South Phoenix, Tempe, Chandler Expansion 2007 – 2008

Account Marketing Executive Managing 3 states (Arizona, New Mexico, and Nevada)

Desert Medical Services Surgical Implants and Equipment 2005 -

2007

Rusch/Teleflex Corporation Anesthesia, Nasal, and Endoscopy Products 2003 - 2004

Esselte Corporation Business paper products and Labelers 2000 - 2003

M&M/Mars Snack Food and Candy 1991 - 1998

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EDUCATION

*Arizona State University, Tempe, AZ

B.A., Business Communication, Graduated CUM LAUDE, GPA 3.5

*Phoenix Computer Academy, Phoenix, AZ

Certified Project Manager Associates Degree

*Gateway Community College, Phoenix, AZ

Human Service Certification

VOLUNTEER - PRESENTLY

Phoenix Children’s Hospital Pet Therapy Escort and CSR

PMI Institute Career Services Support Coordinator

ASU GAMMAGE Usher/ CSR

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