Electrical Engineer Technician

Norberto Eval

Joliet, IL *****

Ph #: 815-***-****

********@*****.***

EXPERIENCE:

Computer Support Specialist in the field or office environments. Setup and configures client/server

networking protocols. Perform hardware/software configurations and troubleshooting.

PROFESSIONAL/COMPUTER SKILLS:

Isolates and troubleshoots errors for hardware/printer/peripheral devices.

Load client/server software operating systems or NOS.

Installs and customize hardware, software or third party products.

MS Office Suite, Lotus, Exchange, Active Directory, SAP/R3, Outlook, Citrix others.

Configure server, proxies, router, for a secure LAN/WAN connection.

Worked on IBM compatible, Compaq, HP, Mac, Dell, Gateway, Desktops and Laptops.

Customize company desktops standard applications with specific details.

Upgrades H/W, S/W or configure all Windows 2K/XP/Vista/7/2003 server, NT/Novell

Network Setup for LAN/WAN (Ethernet) (Wireless) Routers interconnects.

TCP/IP/DHCP/STATIC/VPN/DNS/Active Directory RDP configurations.

Some Inkjet and LaserJet troubleshooting network errors .

EXPERIENCE:

Los Angeles Unified School Districts (Aug. 2007-April. 2011) Consultant(3DiSystems)

Helpdesk/Desktop/Network Support Field Technician

Travel to and from clients for the districts offices. Retrieve work orders via email and setup scheduled

Appointment dates for service. Install standard applications software and hardware drivers. Configure,

Add to domain new computers for the districts old /new employees. Migrate data from old to new PCs.

Troubleshoot and isolate end-users error problem on computers and network printers. Configure MS

exchange and Outlook. Resolve network connectivity issues through phone support. Interact, explain to

clients the

Problem on each PC. Use Norton scan to cleanup malwares and viruses, includes startup removal to

Accelerate processes.Setup network printers. Send collected tickets for report at the end of the days work

Thru Track-IT ticket system.

Celestial Mouldings & Floors (Nov. 2006- July 30, 2007)

Network/Desktop Support Technician

Maintained, monitored, upgraded systems in a LAN/WAN environment. Updated security software and

Microsoft Suite product as needed. Added, monitored, users and computers in Windows 2003 ADS.

Performed as a desktop support. Installed and configured printers and other devices on workstations to work

in LAN/WAN environment.

ACN Tech. (Aug. 2004- Oct. 2006) Part Time

PC/Network Technician

Field support technician. Hardware/software/network installations and trouble shooting. Traveled to clients as

scheduled and performed on-the-spot break/fix on their laptop, desktop systems. Configured TCP/IP on

clients wireless and wired machines to connect to access points and routers. Updated ticket thru website for

clients calls and finished services.

DeVry University Project (June 2006- July 2006)

Desktop/Laptop upgrade

On-site roll-out new ghost imaged PC/hard drives and configurations or Swap PC. Configured company

standard applications. Set or reset users password after swapping new imaged PC.

MCI Project (Feb. - May 2006)

PC Rollout/Setup/Configurations

Rolled out new XP Machines to clients desktop and captured each profile for migration to new machines.

Installed and configured their customized login process or desktop settings. Loaded updated patches and,

upgrades each application according to company procedure.

Lifetime Fitness (Dec.-Jan 2006)

Computer/Network Support Technician

Interacted with client workstations problems with different branch offices in the area. Resolved issues with

hardware, software and network connectivity problems. Installed, upgrade company applications for their

daily tasks programs. Updated database client versions check routers and hubs for bad connections.

Troubleshot printers, switches POS devices and monitors. Environment: Windows XP Pro and 2000 platform.

Exxon Mobil (Sept. 2005-Dec. 2005)

Desktop/Rollout Support Technician

Image new Dell PC for roll-out and migrate clients old PC software profiles to an updated Version of

Windows OS. Swapped desktop and laptop with imaged computer, configure, install Lotus Notes and other

core applications. Retrieved tickets from Remedy applications and maintained hardware inventories.

Windows XP/2000 operating systems.

EDUCATION:

*B.S. Electrical Engineer

Divine Word University, Tacloban, Leyte, Philippines,

*Master course in Microcomputers and Microprocessors with MS NT Networking Essentials,

NRI, Washington, D.C., 1993-1996

AWARDS: Four Achievement Awards with Honor, certificates and Diploma.( Note: I am a US Citizen.)

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