Customer Service Sales

LAUREN J. BARKER

*************@*******.***

Current Address:

San Antonio, Texas

P: 830-***-****

EDUCATION:

Texas Tech University

Bachelor of Science-Multidisciplinary Studies

Graduation: August 2011

San Antonio College

American Sign Language Interpreter Training Program

EXPERIENCE:

April 2010 - June 2011 Customer Service Teller, Frost Bank, San Antonio,

Texas

Teller:

. Processed daily banking transactions through motor bank

. Built/sustained client relationships

. Identified banking needs and referred products and services

. Handled business in the best interest of both

customer and company

. Maintained/balanced cash drawer

. Communicated clearly, both written and in speech

Customer Service Specialist:

. Demonstrated excellent telephone communication skills

. Performed troubleshooting and resolved complex client

issues, requests and complaints

. Maintained a working knowledge of bank systems,

policies, products, procedures and services.

. Consistent top producer with phone time and schedule

adherence

. Retained customers; discouraged customers from

discontinuing banking relationship

. Demonstrated proficiency in Microsoft computer

applications

Aug 2008 - Dec 2009 Teller, American State Bank, Lubbock, Texas

. Processed daily banking transactions for clients

. Referred clients based on financial needs

. Effectively communicated with customers

. Maintained/balanced cash drawer

April 2008 - Aug 2008 Teacher, Children's Courtyard, Austin, Texas

. Developed and implemented educational lesson plans

. Ensured well-being of 80+ children

. Supervised children during summer field trips

Dec 2006 - Aug 2007 Retail Supervisor, Sigrid Olsen, San Antonio, Texas

. Fulfilled daily sales goals by providing excellent

customer service

. Performed product inventory in accordance with

established policies

. Motivated and managed staff to ensure production

levels were met

. Coordinated floor merchandise for visual appeal

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