Project Management Manager
Resume:
William H. Dore, MCSE
Oxnard, CA 93035
805-***-**** (Home)
805-***-**** (Cell)
E-mail: *********@*******.***
Generalized Experience:
I have over 30 years experience in IT management, project management,
system (Windows based server) administration, network administration,
systems analysis, desktop support (both local and remote), voice and VOIP,
security, hardware system builds (server and desktop), software
installation (both custom and off the shelf) and trouble-shooting.
Specialized Experience:
Provided project management support of network infrastructure upgrade
through the steps of identifying network problems and issues, establishing
a statement of work, establishing project outlines and timeline plans,
creation of capital expenditure justification documentation, resource
allocation, determination of hardware and software requirements, vendor
identification, purchasing, receiving, installation, testing, final
integration into production environment, documentation of results, and
presentation to management.
WORK EXPERIENCE:
Fickewirth and Associates
143 Figueroa St.
Ventura, CA 93001
Dates Employed 10/10 to May 2011
Work Title: Sr. Systems Administrator
. Provide project management support for new projects
. Provide system administration of servers with Windows server 2008
. Installation of hardware and OS upgrade to servers
. Support for Liberty, Maximizer, Zywave, Zixmail, PGP, Daumier
. Installation of Server Management Tools
. Management of Exchange 2007 Email system.
. Management of Sql Server 2005
. Management of Backup using Symantec Backup
. Provide network support of routers, switches, cabling, wireless
. Desktop support for 20 users
. VPN and remote access support
. Hardware and software installations
Power-One Inc.
Camarillo, Ca. 93012
Dates Employed 12/1/09 to 07/02/10
Work Title: IT Manager
. Define, develop, document and implement Information Technology
department policies, standards, goals and objectives.
. Supervise a network/system administrator and desktop support
technician.
. Maintain and administer 75 plus HP servers at 4 remote and main
corporate offices.
. Provide support to external users thru DMZ through the use of
Microsoft IIS for Sharepoint access to SQL data.
. Installed and maintained Microsoft IIS for Intranet usage.
. Maintain firewall, routers, and switches.
. Provide project management on application and infrastructure upgrades
. Determine best VOIP system and vendors to overhaul companywide phone
system for 1500 worldwide users.
. In process of determining server replacements and VMWare virtual
environment architecture for corporate office network upgrade.
. Coordinate the purchase of hardware/software for installation of
Citrix XenServer for Oracle Database project.
. Migrate operating systems MS 2003 to MS 2008 on all servers
. Provide desktop support as adjunct to Intelligroup support service
tier one helpdesk support.
. Determine new hardware solutions for desktop replacements.
. Create system images for desktop installs.
. Maintain current backup and recovery system.
. Providing monitoring and metric reports on status of network and help
desk ticket responses.
. Coordinate on SLA with worldwide IT Management to provide 99.95%
uptime support.
. Support Sophos Anti-Virus, MS Exchange 2007, MS Sql 2005, and custom
applications.
. Maintain security system. Provide expertise on purchase of new
upgraded system.
. Administer Active Directory, DHCP, DNS.
. Oversee cabling upgrades and installs as required.
. Provide support for Poly-Com Video teleconferencing.
. Provide analysis for the purchase of new security video system
Sherwood Development Company
Thousand Oaks, Ca
Dates employed: 3/05 to 09/18/09
Work Title: IT Manager
. Provide system server administration and network support for WAN/LAN
(10 servers).
. Provide desktop support to 150 local and remote users.
. Transition and buildup of all new domain and application servers from
prior installation.
. Support MS Win 2003 Server (AD), Exchange 2003, Symantec Backup, ISA
2004, TrendMicro AntiVirus, File and Print.
. Installed and maintained Microsoft Terminal Servers for remote users
to optimize application response times and for gate security.
. Support Point of Sale, A/R, Postini, MS Office, MS Project, Visio,
Gate Security video.
. Procure, install, and maintain network switches, routers, and other
network devices.
. Provide project management and support for digital phone system and
VOIP.
. Oversee maintenance and installation of fiber and Cat5e network
cabling to multiple buildings.
. Installation and maintenance of WiFi and wireless bridging systems
across the campus.
. Perform system software/hardware upgrades, updates, and service
patches.
. Troubleshoot and diagnose hardware and software problems
. Responsible for all system backup and disaster recovery.
. Maintain and configure network switches.
. Advise Corporate on issues and new systems.
. Diagnose and perform network optimization.
. One man support for network, desktop, server admin, security,
audio/video
Ocean View School District
2382 Etting Road
Oxnard, Ca 93033
Dates employed: 12/03 to 12/04
Work Title: Systems Administrator
. Define, develop, document and implement Information Technology
department policies, standards, goals and objectives.
. Provide system administration and WAN/LAN support to School District
comprised of 15 servers and 700 plus Macs and Windows PC's.
. Provide project planning and implementation of upgrade to Windows
based server network consisting of: (1) Active Directory 2003, (2)
Exchange 2003 for local email service, (3) IIS Web server for
administration of attendance, grades, food service, and (4)
installation of a Citrix XP server for applications and student
instruction through the use of thin clients or low end PC's.
. Advise district office on technology advancement and issues.
. Perform system software support, configuration, and integration.
. Troubleshoot and diagnose hardware and software problems.
. Insure network functionality of hardware providing access to the
Internet such as routers, switches, and filters.
. Provide configuration, analysis, and feasibility study for wireless
technology usage and Voice over IP.
. Contact Dell tech support for best hardware solutions and
troubleshooting hardware/software issues.
. Evaluate, maintain, and improve district operating systems to achieve
maximum performance. Recommend, purchase and install a new backup
recovery system using a 10 tape SDLT library and using Veritas backup
software.
. Monitor backups to insure system data integrity and recovery.
. Install upgrades to existing district software applications as
necessary.
. Evaluate new hardware, software, operating systems, procedures, and
techniques.
. Communicate with users, and staff to discuss systems capabilities,
requirements, enhancements, and malfunctions.
. Maintain network and system security.
. Coordinate the installation of WAN circuits and components.
. Train and assist staff in the use of new and existing systems.
. Represent district at county technology meetings.
ACM Computers
4601 Telephone Road
Ventura, Calif. 93003
Dates employed: 4/2/03-12/30/03
Work Title: Systems Engineer/Consultant
. Provide system administration to small and medium sized businesses for
Win2003, Win2000, WinNT4, and Novell support.
. Recommend for purchase, procure through vendors, assemble racks, build
servers, configure OS, and maintain/ troubleshoot servers and
workstations.
. Plan and install new domains using Windows 2003 Active Directory.
. Setup and support firewalls, VPN, routers, hubs, dsl, satellite, and
microwave.
. Install remote access through Citrix and Windows Terminal Services.
. Install and support software: MS Exchange 2000/2003, Symantec Anti-
Virus, NetIQ Mail Marshall, MS SQLServer 2000, Mas90, Famous, POS.
. Develop disaster recovery plans and documentation
. Troubleshoot DNS, WINS, RAS, DHCP, TCPIP, FTP.
. Migration of Exchange 5.5 to 2003 and NT/2000 to Win2003.
. Installation of Paperless office systems utilizing Columbiasoft
Document Locator and MS SQLServer2000.
. Work with vendor tech support to troubleshoot issues.
. Recommend, procure, install, and maintain backup recovery systems
using Veritas backup software server solutions and agents.
. Provide analysis and documentation for disaster recovery.
. Provide project management, training, and other documentation as
required.
General Dynamics
4363 Missile Way
Port Hueneme, CA 93043
Dates Employed: 06/1998-3/31/2003
Top Secret Clearance
Work Title: Sr. Network Systems Engineer
. Administer and support WAN/LAN comprised of 200+ servers and 4000
users at the Port Hueneme Naval Base.
. Build and support Win2000, WinNT4, and Novell 4.1.
. Support custom/legacy applications in planning, accounting, personnel,
security, and facilities management.
. Troubleshoot DHCP, WINS, DNS, RAS, TCPIP, FTP.
. Maintain Help Desk, Forms, WEB Farm, Defense Messaging (DMS),
. Support: MS Exchange 2000 and 5.5, MS-Sql Server7, IIS, MS Proxy
Server, NetIQ, Portal Web Farm, Video teleconferencing.
. Installation and maintenance of Citrix Metaframe Server farm for
custom and standardized Windows based software applications.
. Support: networking hardware: routers, hubs, and switches.
. Configure, procure, assemble, upgrade, and maintain Compaq/HP servers
and racks.
. Provide liaison with vendors and manufacturers for planning,
procurement, installation, troubleshooting and analysis of hardware
and software.
. Recommend and install backup solutions and document disaster recovery
plans.
. Provide backup for MS Exchange, MS Sql Server, Data warehouse using
Veritas backup and recovery software.
. Provide project management and planning for new systems.
. Make presentations to Executive Board and User community.
EG&G Information Technologies
4363 Missile Way
Port Hueneme, CA 93043
Dates Employed: 01/1996-06/1998
Work Title: Sr. Systems Analyst
. Responsible for the initial planning, creation, and migration of
multiple department networks that utilized Novell servers into a
single unified Windows network on the Port Hueneme Navy Base serving
4000+local and remote users.
. Provided project management for the creation of a: Help Desk,
Enterprise Forms system, Defense Messaging, CCMail and Exchange, WEB
applications, Data Warehousing.
. Provided system analysis for the creation of the network
infrastructure, server architecture, and integration with mainframe
financial systems.
. Configured, procured, installed and administered the Windows servers
providing the NT domain structure, security, and user accounts.
. Built a lab consisting of Compaq servers for application, OS, and
network testing.
Oxnard Community College
4000 S. Rose Ave
Oxnard, CA 93033
Dates Employed: 01/1982-06/1989 (Nights)
Work Title: Instructor
. Provide instruction in " Basic for HP 3000"
. Provide instruction in "Introduction to Computer Science"
. Supervised and provided students with lab instruction.
County of Ventura
Public Works Department
800 S. Victoria Ave
Ventura, CA 93009
Dates Employed: 11/1980-01/1996
Work Title: Office Systems Coordinator
. Provide system maintenance and network administration of Novell 3.1
network for 250 users of the Public Works Agency.
. Supervise a staff of 3 programmers.
. Recommend, procure, install, and maintain desktop workstations.
. Represent Agency at County office automation meetings.
. Provide programming and data base support of inventory, real estate,
road maintenance, personnel, engineering
. Create the benefit assessment property tax program.
. Help create Agency policies, standards, user manuals, and procedures
for office systems usage.
EDUCATION:
California State Polytechnic University
San Luis Obispo, CA
BS: Mathematics (computer science option)
California Lutheran University
Thousand Oaks, CA
M.B.A. 32 Semester Units
Major: Business/Public Administration
JOB-RELATED CERTIFICATES AND LICENSES:
Microsoft Certified Systems Engineer (MCSE)
Ventura Community College Limited Credential
Cisco Academy CCNA
References:
Marc Norgren Ron Morton Bob Parmale
IT Director Senior Accountant President
Castle And Cook Sherwood Development Sherwood Development
Los Angeles, Ca Westlake Village, Ca Westlake Village, Ca
310-***-**** 805-***-**** 805-***-****
Janet Welsh Don Hansen Jim Rieder
Comptroller Asst. County Tax Network Operations
Sherwood Development Collector Mgr.
Company County of Ventura Naval Base-Port
Westlake Village, Ca Ventura, Ca Hueneme
805-***-**** 805-***-**** 805-***-****
John Wilson Gabor Laszlo Greg Jackson
Operations Maintenance IT Manager Network Admin
Power-One Slovakia Power-One Camarillo
Power-One Camarillo Gabor.Laszlo@power-one Greg.Jackson@power-one
********@*****.*** .com .com
Cell# (805) 805-***-**** 805-***-****
479-8368 Hm#
Camarillo, Cal.,
93012
Janine Dimino
SLC Club Manager
Sherwood Development
Co
Westlake Village, Ca
*******@**********.***
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