Customer Service Marketing

LOUIS P. MICHA

607-***-**** **********@***.***

*** ******** ****

Johnson City, NY 13790

Objective

Seeking to obtain Customer Service or Administrative Support position in a fast-paced business

environment

Professional Skills and Abilities

Computer-literate experienced in MS Office (Word, Excel, Outlook, PowerPoint, and

Internet)

Analytical thinker with a talent for identifying, scrutinizing, improving, and streamlining

complex work processes.

Resourceful team player and builder with the ability to effectively prioritize and juggle

multiple concurrent projects and builds trusting relationships with customers and

colleagues.

Enthusiastic, eager to meet challenges and quickly assimilate new concepts.

Exceptional listener and communicator can convey information verbally and in writing.

Dependable, responsible contributor committed to excellence and success.

Confident, hard-working individual committed to achieving excellence.

Personable professional strengths; ability to work independently with minor supervision,

maintaining a positive attitude at all times, ensuring high customer satisfaction is met, and

taking pride in self accomplishments, cultural sensitivity, ability to build rapport with

diverse workforce in a multicultural setting.

Work Experience

Senior Accounting Analyst, IBM Endicott, NY (2001-2009)

Processed daily 200+ pre-audited employee tax payments.

Verified employee electronic check mailing addresses where accurate before being sent

out.

Maintained daily administrative duties such as; copying, faxing, and typing up customer

records.

Audited and insured employee financial payment history records were kept up-to-date.

Typed up employee advanced check requests based on hiring dates.

Maintained record retention files for auditing team.

Held meetings with team auditors and team lead.

Presented status up-dates in monthly staff meetings.

Maintained filing system for 12 auditors.

Interacted with vendor employee counseling team on employee payment issues.

Senior Distribution Coordinator, IBM Endicott, NY (1999-2001)

Interacted with customer account representatives from Lotus Marketing Group regarding

customer returns.

Audited and processed daily 50-75 customer circuit board returns.

Held monthly conference calls with distribution representatives and Lotus Management

regarding customer returns.

Coordinated the receiving, auditing, and expediting shipment of product returns.

Education

Office Administration (graduation 05/2012) Broome Community College, Binghamton, NY

Industrial Technology (BS) Binghamton University, Binghamton, NY

Business Marketing (AAS) Broome Community College, Binghamton, NY

Accomplishments

Internship at Cornell Cooperative Extension

General Contractor in building own home

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