Customer Service Maintenance

Glenn Blassingame Sr.

***** *. ******* ***** ******, Colorado 80017-5285

PHONE 720-***-****

********@***.***

Education

DeVry University, Westminster, CO

Bachelor's in Computer Engineering Technology 10/2006

Computer Science equivalent

Pikes Peak Community College

Associate's of General Studies 06/1992

Summary of Qualifications

. Certificate of Completion of Apprenticeship 8000 hrs, Radio

Communications Technician (Journeyman)

. Familiar with Microsoft .Net

. Advance Communications-Electronics Maintenance Chief Course

. 20 years experience RF Theory, Maintenance and Repair

. Proficient in multiple program languages, computer software, and

hardware.

. Strong system design, programming, and development skills.

. Good communication, organizational, and teamwork skills.

. Experienced with Voice-over-IP applications and 802.11

standards.

. 9 years experience in telecommunications and networking

. Proficient working with Microprocessor Architectures

Course Training

Languages

Electronic Software

- Object Oriented - Multisim 2001 - Windows XP

Programming

- Java 1.5, JSP, - Mat Lab - Microsoft Office

Professional

- C++, C, C# - Max+plus II 9.23 - MS Visio

Baseline

- VHDL - Java Net Beans 5.0 - MS Visual Studio .Net

- Unix - ATmel Embedded C

Compiler

Employment

Unemployed 01-2009 to

Present

YPro Geeks

09-2007 to 01-2009

Independent Network Administrator/ Systems Analyst

. Planned, Implemented and operated LAN/WAN systems, established network

connectivity between systems LAN and wireless and established Voice

over IP phone systems.

. Originated several sites communication systems that involved VOIP,

wireless, LAN/WAN and system unit inter-connectivity between other

system units and corporate internet based systems.

Glenn Blassingame Sr.

Phone: 720-***-****

Page 2

. Managed and implemented troubleshooting protocol to resolve issues

ranging from failure to weak signals in wireless environments.

. Entrusted as an independent professional to address clientele

management and to competently diagnose and solve system and network

issues.

. Established communication hardware, wireless, LAN/WAN and phone

systems to include programming and arranging extensions with work

spaces.

Healthtrans

07-2007 to 08-2008

Technical Analyst I

. Maintained software for pharmacy daily operations, wrote scripts

in Unix and problem solving code in c++, java, sql and oracle.

. Knowledge and experience with Windows platforms with proficiency

in features and functionality of trouble ticketing systems, job

monitoring and scheduling systems, wiki/knowledge management

applications, and various browsers.

. Proven problem analysis skills

. Work with software development staff in the identification,

documentation, mitigation and resolution of all reported bugs or

anomalies.

. Perform daily operations processing and operational assurance

checklists.

. Participate in the testing of pre- and post-release product

changes, new product introductions, and remedial changes that

correct production bugs and issues.

. Operate a knowledge base and support users in the accurate and

timely resolution of technical problems via posting through

threads and new topics. Solicit feedback on those topics from

knowledge base users.

DeVry University - Pursuing Bachelors Degree

11-2002 to 06-2007

Qwest Communications

03- 2001 to 01-2003

Telecommunications Network Technician

. Installed and maintained residential and small business

services.

. Maintained main telephone subscriber cables in aerial,

underground construction and splicing.

. Interpreted customer service orders, circuit diagrams, equipment

drawings, and technical manuals.

. Operated test equipment including: oscilloscopes, transmission

measuring sets and volt-ohm meters.

. Installed and maintained pair gain and udc multi circuit

systems.

City & County of Denver 01-

2000 to 02-2001

Telecommunications Specialist

. Maintained small telephone switches, installed telephone

circuits, RJ45 and RJ11 interface jacks.

. Serviced and maintained ISDN equipment, proficient with various

test equipment, such as Volt-ohm meter and tone generators.

. Train on Small Nortel PBX 8311

Glenn Blassingame Sr.

Phone: 720-***-****

Page 3

Precision Infrastructure, Inc. 01-1998

to 04 -1999

Network Support Specialist

. Installed and maintained pc's, laptops and servers software, NT

Server 4.0, NT Workstation and Windows 95, 98.

. Performed system configuration for raids, primary and backup

domain controller.

. Network Administrator for a 10 client network.

U.S Army 02-1979 to

04-1999

Communication Electronic Maintenance Manager

. Supervised the performance of technicians, intermediate and

depot maintenance of communications equipment, including

communications security devices.

. Coordinated duties, evaluated and counseled personnel

. Advised superiors on maintenance activities, reviews, prepared

and coordinated technical reports and correspondence.

. Developed and implemented electronic maintenance programs

. Developed and enforces policies and procedures for facility

management

. Initiated and conducted on-the-job and apprentice training

programs

. Instructed subordinates in the utilization of special test

equipment and served as liaison among staff, operation, and

maintenance facilities.

. Network Administrator for an operation involving intercontinental

connectivity and local for elements standing greater than 5,000 in

personnel.

. Supervised, planned, implemented and operated LAN internetworking

systems.

. Provided solutions ranging from limited connectivity

. Ensured Connectivity and communications for units in many no failure

tolerance situations and operations

Security Clearance

. Previously held Top Secret/SCI/SBI Security Clearance

. 10 point veteran preference

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