Customer Service Technician
Resume:
NOAH CROCKETT
Indianapolis, IN 46231, United States
Home 317-***-****
abg5ks@r.postjobfree.com
4+ years of IT Customer Support and 5+ years of Computer Support
Configuration of Windows PowerShell and VB.scripts #C prograiming, Active Directory
Install, repair, maintain, manage and upgrade desktops and notebooks, sever computers as well as
printers.
Configuration and performance management of all PC system and telecommunications.
Recommend hardware and software solutions and upgrades using established procurement
processes.
Providing expert knowledge in green computering, and electronic abvice to each customer, addition to
customer computer training at home or over the phone.
CompTIA A+ Computer Technician, CompTIA Network+
EDUCATION
Enrolling this fall. Purdue, Indianapolis,IN
Associate of Science, Computer and Electrical Electronics Engineering, Minor: Computer Science,
2014
GPA: 3.94, Major GPA: 4.0. 2011-2014
Ben Davis, Indianapolis,IN
H.S. Diploma, Information Technology and Computer Engineering, Minor: Computer Science,
2006
GPA: 3.94, Major GPA: 4.0. June 2006
PROFESSIONAL EXPERIENCE
Computer X Indianapolis,IN
Computer Support Technician June 2006-
Dec2010
h Developed thorough guidelines for customer's operating office equipment to reduce repair calls and
streamline usage.
h Engineered highly successful computer strategies and corporate identities addition developing and
implemented
h Diagnosed system hardware, software and operation problems, and implemented corrective action.
Install, repair engineering computers and notebooks
h Implemented and maintained layout of Computer and Electronic equiqment.
h Answered incoming calls, made appintments, and IT support. answered questions, and worked with
new customers, communicated information clearly and accurately communicated with customers daily,
easily establish rapport with people of all ages, cultures, and beliefs.
h Maintained close customer contact using diplomacy and professionalism.
Computer X Indianapolis,IN
Computer Engineering Technician June2006-Dec2010
Assisted users to identify and solve software problems, analyzed problems and repaired all electrical
h
equipment including computers and network systems.
h Engineered AI computer communications center, completed evaluation and modification of equipment
and component failures.
h Assisted with new product research and development, circuits and safety computer design.
h Involoved with all aspects of customer service addition order entry including solving problems, answering
questions, working with customer to ensure fantastic service.
Foxconn, Indianapolis,IN Contract
Computer Support Warranty Technician Dec2010-May2011
Completed evaluation and modification of equipment and component failures
h
h Assisted in training test technicians trainees and instructed manufacturing employees in the buildup of
new hardware
h Installed and configured, testing computers and server systems for Foxconn customers.
h Analyzed and repaired hardware
h Developed and wrote procedures/manuals for the installation, use, and problem solving of
communications hardware and software
SKILLS
h Operating Systems:VB.net,#C,C++ Dos, 95, 98, Me, Windows NT, 2000, XP, Vista, Windows 7, Linux,
Mac OS, command-line+, server 2003, Windows home server
h Install, configure and optimize notebook components and features. Explain the purpose and
characteristics and their purpose. Detect and resolve common printer issues.
h Categorize network cables, connectors and their implementations.explain the basic principles of
computer security concepts and technologies
h Install and configure SOHO networks, prevent, troubleshoot and remove viruses and malware Customer
training, windows communications setup, performance test simulation and verification
h Good practical skills and hand-to-eye coordination.
h Expert appreciation for detail, design and colour matching
h A willingness to keep up to date with developments in printing technology.
h The ability to be self-motivated to meet deadlines
h Computer-printer maintenace, document creation and maintenance
h 3+ years of experience HP, Brother MFC-440CN, LEXM X6100, wireless printers
h SKILLS IN PROGRESS:
h #C,C++ programing
h Chinese language
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