Administrative Assistant Customer Service

SADIYYA J. ROCKETT

**** **** ****** ** # *

Washington, DC 20002

202-***-**** • ******@*****.***

OBJECTIVE Seeking challenging administrative position to utilize value-added skills and abilities obtained

through years of experience as an executive assistant in fast-paced offices.

EXPERIENCE FRESENIUS MEDICAL CARE Suitland and Takoma Park, MD

Administrative Assistant, Jan. 2005 – May 2008, Oct. 2009 – Present

• Provided outstanding customer service as liaison to

Administrator’s Clinical Managers

• Researched, responded, followed-up and resolved assignments

in timely manner

• Maintained Clinical Managers’ personnel files and contracts

and agreements for individual clinics

• Wrote minutes for Quality Assurance Improvement and

Medical Staff meetings

• Worked with central billing in accounts payable operations

• Established relationships with vendors local and worldwide

• Executed all secretarial duties and document creation

CONNECTING CULTURES, INC. Silver Spring, MD

Assistant to the President, Jun. 2004 – Dec. 2004

Provided direct support to company president.

• Contacted and followed up with present and potential clients

• Prepared briefing materials for local and national training

sessions

• Prepared detailed expense reports for training sessions and

corresponded regularly and cooperatively with accountant

• Purchased office equipment and supplies as needed

Starting Sep. 2001, stayed at home to nurture three young children until school-aged. Returned

to work in Jun. 2004.

COUNCIL ON AMERICAN-ISLAMIC RELATIONS (CAIR) Washington, DC

Administrative Assistant, Sep. 2000 – Sep. 2001

Provided administrative support to various department managers and directors and contributed

to overall success of organization.

• Spearheaded “Chapters Operations Manual” project which

serves as guide for new and existing regional chapters and covers everything from legal

and operational issues of chapter formation to day-to-day operations

• Served as liaison between organization and Capitol Hill staff in

designing and executing government affairs program

• Scheduled weekly conference calls for operations director with

regional chapter directors and prepared briefing materials for each meeting

• Maintained friendly, professional “front line” image as

receptionist and publicly represented organization on daily basis

EDUCATION UNIVERSITY OF MEMPHIS

Memphis, TN

HOWARD UNIVERSITY Washington, DC

Part-time positions held:

• Reservations agent for Marriott lodging properties

• Office assistant for the Dean of Chapel, Howard University

• Retail sales associate for The Limited women’s apparel

REFERENCES Babajide Salako

Director of Global Pandemic Preparedness Operations

Fresenius Medical Care

202-***-**** office

240-***-**** cell

********.******@***-**.***

Lobna Ismail

President and Chief Executive Officer

Connecting Cultures, Inc.

301-***-**** office

*******@**********-********.***

Carolene Charles

Director

University of the District of Columbia Child Development Center

202-***-**** office

********@***.***

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