Manager Information Technology
Resume:
Robert Chavez Jr.
Robert Chavez Jr.
Bakersfield, Ca 93311
Mobile: (661) (213 5288)
Email: abg5ke@r.postjobfree.com
OBJECTIVE
To secure a position as a team member of a dynamic information technology department that can
utilize my broad knowledge and experience in Information Technology
TECHNICAL CERTIFICATIONS
Hubbell
Microsoft Certified Professional (MCP)
Certified Novell Administrator (CNA)
A+ Certified Technician
Computer Systems Repair
Advance PC Repair
Microsoft Network Essentials
SKILLS
Operating System DOS, Windows 3.11, Windows 95/98, Windows NT 4.0, Windows ME (if needed),
Windows 2000, Windows XP, Windows Vista, Windows 7, OS 9, OS X
Server OS – Microsoft NT Server – Server 2008 including SBS
Server Applications – Microsoft Exchange 5.5 – Exchange 2007, Citrix, VM Ware, Symantec AV,
Backup Exec, VERITAS, AutoCAD Licensing gateways
Databases – MS SQL, Myh SQL, MS Access
Desktop Applications Microsoft Office 95 20010, Adobe Suites, Pc Anywhere, VNC, RDP, Auto
CAD, Bentley Apps, Micro station Apps, QuickBooks, and much more
Hardware – Wireless and wired Routers, managed/unmanaged switches, bridges, hubs, repeaters,
NAS, RAID Systems, swappable hard drives, RF devices
PC Subcomponents Processor, memory, mouse, floppy drive failures, parallel ports, hard drives,
sound card/audio, monitor/video, motherboards BIOS, CMOS, power supply, slot covers, IRQ’s,
DMA’s, I/O address, set switches and jumpers
Network – Install and configure Microsoft servers and manage services from DHCP to file
sharing/printing, Permissions, IIS, global policies, and Active Directory
EDUCATION
1999 2000 Computer Networking Program and Computer Systems Repair CEI, Pomona CA
2001 2004 Associates Degree IS Glendale Community College, Glendale CA
PROFESSIONAL EXPERIENCE
20011 2011 Helpdesk Analyst II, WM Bolthouse Farms, Full Time
Responsibilities: I was responsible for all incoming phone calls relating to computer /
Network / software / Database problems. I resolve all issues remotely or forward to
appropriate department. If need be I would go onsite to repair issues locally. I was
responsible for all domain accounts and OU’s.
2008 2011 Computer Support Specialist, AECOM/BOYLE ENGINEERING, Full Time
Responsibilities: As part of the IT department I was responsible for day to day
network administration of desktops / laptops connecting to our networks. I managed
and maintained company hosts, gateways, routers and switches. I did the day to day
back up’s, managed and maintained 6 File / Print servers, 3 mail servers for 1 local
office and 5 remote offices. I Monitored and troubleshoot network system problems,
made recommendations and took corrective action to resolve problems. Consulted
with other departments on major installations, modifications or upgrades to the
LAN/WAN as it affected the company. I supported close to 200 users in my area. I
Handled Blackberry/Smartphone activation and configuration and support for all
users.
2005 2008 Senior Tech, Pavletich Electric and Communication, Full Time
Responsibilities: I maintained and administered 4 servers including 2 exchange
servers and a database server on a network of 75 users, I did all end user support for
all staff including two remote offices. I Handled Blackberry/Smartphone activation and
configuration and support for all users.
2004 2005 Service Operations Manager/Senior Tech, mitraIT, Full Time
Responsibilities: Managed the service operations department and made sure that our
techs were dispatched and that our clients expectations were met. I handled all big
projects that required higher level of expertise including designing their entire network
from the Router down including servers and desktop environments.
2001 2004 IT Coordinator, Los Angeles Area Chamber of Commerce, Full Time
Responsibilities: I was responsible for day to day network administration of
desktops / laptops connecting to our networks. I managed and maintained company
hosts, gateways, routers and switches. I did the day to day back up’s. I Monitored and
troubleshoot network system problems, made recommendations and took corrective
action to resolve problems. Consulted with outside consultants on major installations,
modifications or upgrades to the LAN/WAN as it affected the company. I maintained
the company's website with in house marketing department and outside consultants’.
I was responsible for 4 servers including 2 mail servers and one database server . I
Handled Blackberry/Smartphone activation and configuration and support for all
users.
2000 2001 Technical support, AT&T, Full Time
Responsibilities: I was responsible for phone support for AT&T WorldNet internet
support for dial up subscribers across the US.
1997 2000 Warehouse Manager / Tech, MDS, Full Time
Responsibilities: I was responsible for the delivery and pickup of various products for
our customers, maintained company warehouse inventory on various spreadsheets
including input of invoices. Helped in maintained company computers and network.
REFERENCES AVALIBLE UPON REQUEST
Contact this candidate