Customer Service Manager

Kyle Anthony Frazier

**** *. ******** ***

Phoenix, AZ 85016

**************@*****.***

Personal Objective

Seeking full time employment in an organization where my education and experience can be

utilized to its full potential and for mutual benefit. I plan on receiving my Bachelors degree in

organizational management within a few months. If given an opportunity I believe I will be able

to perform at a high level every day I walk into work. I would like to move up within the

company and learn everything there is to know about my duties. I believe success comes with

hard work and dedication, and feel with the passion I have to be successful my dedication to my

work will come second to none.

Summary of Qualifications

• Certificate in organizational management

• Knowledge and college credits in Microsoft word, excel, power point, and access

• Knowledge of safety precautions in a warehouse environment

• Experience shipping and receiving international shipments into company database using

part numbers and orders numbers

• Ability to perform repetitive tasks

• Follow great deal of professional approach and work ethics towards assigned jobs

• Managed standup, sit-down, and propane forklifts with proof of no product damage

• Excellent communication skills

• Team Player

• Experience in scanning product and staging it to various locations for shipment

• Pulling orders and building pallets for local deliveries

• Experience in using Microsoft outlook, excel, and access

• Experience handling product before shipment

• Experience using a RF scanner

• Experience in handling product for customers at will call pick up

Personal Attributes

• Strong organizational and interpersonal skills

• Detail-oriented

• Ability to tactfully handle difficult customers

• Demonstrate excellent skills in customer service

• Excellent ability to work well under pressure

• Communicate information clearly and accurately

• Helpful with customers and colleagues

• Ability to work effectively under minimal supervision

• Motivated and take pride in my responsibilities

Education

Graduated from Visions High School with a diploma May of 2005 with a G.P.A of 3.0

Currently enrolled at Rio Salado Community College on my way to earning an Bachelors

in Organizational Management

Employment History

Campbell Plaza- 602-***-****

Assistant Manager Jan 06 to Jan 07

California Window Tint- 916-***-****

Assistant Manager Feb 07 to Jan 08

Nu- Source Inc- 602-***-****

Warehouse/Delivery Jan 08 to Jan 09

S.P Richards (GMC Parts Group) - 602-***-****

Warehouse Associate/Dock Feb 2010 to present

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